Jacklyn Contreras
Ocala,FL
Summary
Onboarding Specialist with 8 years in software implementation, client training, and healthcare workflow customization. Translates complex applications into user-friendly workflows, with expertise in radiation therapy, oncology software setups, and billing processes. Manages client relationships, project planning, and remote training that supports adoption and timely delivery.
Overview
9
9
years of professional experience
Work History
Onboarding Specialist
SkinCure Oncology
Burr Ridge, IL
01.2022 - Current
- Delivered virtual software training and technical walkthroughs tailored to clinical and administrative teams, enhancing platform adoption and utilization.
- Produce clear, staff-ready training materials, workflow guides, and operational resources that standardize processes across practices and enhance user adoption.
- Collaborated with healthcare providers and practice management to assess operational, billing, and administrative needs, customizing software systems to align with specific workflows.
- Quickly master new software platforms to build, customize, and optimize advanced clinical documentation templates, order sets, and system workflows that improve provider efficiency, documentation accuracy, and revenue capture.
- Present and coordinate across cross-functional teams at all levels—including physicians, executive leadership, clinical staff, and administrative teams—to communicate customer needs and ensure timely project delivery.
- Executed strategic projects for executive leadership, analyzing practice revenue and billing performance across enterprise locations to identify opportunities for business optimization.
- Work alongside internal technical and Salesforce teams to provide operational, billing, and coding insights for system and workflow build-outs.
- Managed multiple software implementations across nationwide practice sites, coordinating with cross-functional teams to define project scope and ensure on-time delivery.
- (Remote)
Claims and VOB Manager
SkinCure Oncology
Burr Ridge, Illinois
02.2019 - 01.2022
- Streamlined verification of benefits and claims review workflows across multiple practice locations, enhancing accuracy of billing and expediting reimbursement timelines.
- Reviewed billing data, denial patterns, and CPT code trends to identify corrective actions and enhance revenue capture.
- Applied payer guidelines, prior authorization requirements, and medical necessity rules to reduce front-end billing errors.
- Standardized insurance verification and claims audit procedures, training internal teams on compliance and ensuring consistency.
- Collaborated with clinical and administrative leaders to resolve billing and verification delays, aligning documentation with revenue requirements.
Billing and Insurance Verification Specialist
SkinCure Oncology
Burr Ridge, Illinois
01.2018 - 02.2019
- Verified patient insurance coverage and benefits for superficial radiation therapy for non-melanoma skin cancer, including deductible amounts, coverage details, out-of-pocket maximums, and copay information.
- Prepared cost estimates for full radiation treatment courses across 10 clinics, facilitating informed patient decisions.
- Prepared cost estimates for full radiation treatment courses across 10 clinics, facilitating informed patient decisions.
- Completed charge entry to ensure timely billing. and charge review.
- Processed charge entry and reviews, supporting accurate billing operations.
- Established effective communication and collaboration with radiation therapists at each clinic, enhancing patient satisfaction.
- Reviewed accounts receivable reports, facilitating prompt follow-up on outstanding payments.
Education
Certificate - Medical Assisting
Everest College
Aurora, IL09-2010
Skills
LANGUAGES
English (Native / Professional Proficiency)
Timeline
Onboarding Specialist
SkinCure Oncology
01.2022 - Current
Claims and VOB Manager
SkinCure Oncology
02.2019 - 01.2022
Billing and Insurance Verification Specialist
SkinCure Oncology
01.2018 - 02.2019
Certificate - Medical Assisting
Everest College