Keerthana Kolavennu
Edmond,OK
Summary
Client-facing professional with a Master’s in Computer Science and extensive hotel management experience, skilled in driving customer engagement, onboarding, and satisfaction across the full lifecycle. Adept at learning new SaaS and collaboration tools quickly, delivering best-practice adoption strategies, and collaborating cross-functionally to achieve customer business outcomes. Strong communication, problem-solving, and relationship-management skills, prepared to contribute to Slack’s Customer Success initiatives.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Client Solutions Specialist (Software Engineer)
Lumen IT
Texas City, Texas
08.2023 - Current
- Led end-to-end project while ensuring solutions met client usability and satisfaction benchmarks.
- Researched and implemented new technologies to improve customer experience and satisfaction.
- Prioritized customer experience and adoption in all engineering efforts, aligning solutions with business outcomes.
- Collaborated cross-functionally with product, operations, and client teams to streamline processes and optimize workflows.
- Maintained dashboards and reports to monitor key performance indicators (KPIs) and user adoption metrics.
- Began using Slack for internal and client communications, facilitating real-time collaboration and team coordination.
Jr Customer Success Associate (Software Developer)
Teach Tech
Hyderabad, Telangana
05.2018 - 06.2021
- Guided clients and internal teams through adoption of new software tools and applications, improving retention and satisfaction.
- Collaborated with cross-functional teams to improve user onboarding, engagement, and workflow efficiency.
- Created performance monitoring reports and dashboards to track client adoption metrics and operational KPIs.
- Participated in early Slack usage and collaboration initiatives to enhance team communication and client coordination.
Education
Masters In Software Engineering - Computer Science
Oklahoma Christian University
Edmond, OK05-2023
Skills
- Customer Engagement & Relationship Management
- Onboarding & Training
- Cross-Functional Collaboration
- Communication & Interpersonal Skills
- Problem-Solving & Conflict Resolution
- Slack (rapid learner, ready for adoption)
- CRM Tools: Salesforce, HubSpot, Zendesk / Freshdesk
- Data Analysis & Reporting: Excel (pivot tables, formulas), Google Sheets
- Project & Task Management: Asana, Trello, Jira, Agile/Scrum familiarity
- Quick Software Adoption & Troubleshooting
- Software onboarding
- Interpersonal communication
Certification
HubSpot Academy – Inbound Service Certification
Timeline
Client Solutions Specialist (Software Engineer)
Lumen IT
08.2023 - Current
Jr Customer Success Associate (Software Developer)
Teach Tech
05.2018 - 06.2021
Masters In Software Engineering - Computer Science
Oklahoma Christian University