MAHENDRAN PARASURAMAN
Denver,CO
Summary
Results-driven Senior Salesforce Developer with over five years of experience in executing complex technical implementations. Proven expertise in designing scalable solutions and integrating Sales and Service Cloud, leading to significant improvements in system performance and customer satisfaction. Achievements include a 30% enhancement in system performance and a 25% increase in operational efficiency through innovative automation strategies. Committed to leveraging technology to streamline business processes, enhance data security, and drive organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Salesforce Consultant & Scrum Master
Lumen Technologies
01.2022 - Current
- Led the design and development of scalable Salesforce solutions improving system performance by 30%.
- Implemented complex Apex classes and triggers to automate business processes, increasing operational efficiency by 25%.
- Developed custom Visualforce pages and email templates to enhance user experience resulting in a 25% increase in customer satisfaction.
- Engineered cutting-edge Salesforce Agentforce/MIAW Enhanced bots, elevating automation capabilities and enhancing system reliability for improved operational efficiency.
- Implement robust automation solutions using Service Cloud and Sales cloud, drastically reducing manual workload and boosting operational effectiveness.
- Analyzed and revamped customer service Flows, LWC, Visualforce pages, Lightning app builder, configure omnichannel/Chat Button, Queues, Chat Button, Embedded Service Deployments, Email-to-case, Case Assignment rules update, Auto Response Rules, Validation Rules, Layouts and Record Types, Create profiles and Roles, Embedded Service Deployment Scripts, and Intelligent routing, Entitlements within the CRM, improving response times by 30%.
- Implemented enhanced security models using permission sets and profiles to safeguard user data. Manages Einstein NLP models, refining chatbot intelligence and user interaction. Orchestrate seamless deployments using Change Sets and GIT packages, ensuring meticulous version control during system updates.
- Led user acceptance testing for new CRM features, facilitating smoother rollouts. Created comprehensive user guides and training materials for Salesforce CRM, significantly improving adoption rates.
Senior SDET Engineer
Wide Open West, WOW
08.2019 - 12.2022
- Developed automated scripts improving coverage by 50%.
- Implemented performance testing with JMeter, optimizing application performance.
- Collaborated with developers to integrate automation into Agile workflows.
- Enhanced automation framework for scalability and maintainability.
Software Test Engineer
CenturyLink
03.2019 - 08.2019
- Automated regression testing and integrated scripts with Jenkins for CI/CD.
- Provided leadership in automation planning and execution.
- Introduced API testing and improved automation coverage across modules.
SDET Engineer
T-Mobile
03.2018 - 02.2019
- Configured automation frameworks and executed regression testing.
- Trained junior testers on automation tools and best practices.
- Implemented reusable automation components to reduce scripting time.
Quality Assurance Automation Specialist
Travelport
01.2017 - 02.2018
- Automated functional testing and maintained traceability matrix.
- Worked closely with stakeholders to ensure automation aligned with business goals.
- Optimized automation scripts for faster execution and reduced maintenance overhead.
Software QA Engineer/SDET
Cigna
12.2012 - 12.2016
- Automated test cases and performed white-box and black-box testing.
- Led small QA teams in automation initiatives and defect triage.
- Developed automation scripts for critical workflows, reducing manual effort significantly.
Education
Bachelor of Technology - Information Technology
VALLIAMMAI Engineering College
01.2012
Skills
- Salesforce expertise
- Apex programming
- Proficient in LWC design
- Visualforce page design
- Einstein chatbot development
- PL/SQL expertise
- Experience with JavaScript, HTML, and CSS
- Robotic process automation with UiPath
- Selenium with Java expertise
- XML, JSON, REST
- Proficient in Git
- Experience with JIRA in Agile environments
Certification
- Salesforce certified Platform Developer
- Salesforce trailblazer Badges (50)
- Salesforce Agentforce
- Service and Sales Cloud Specialist
- Apex Testing, Apex Triggers, Visualforce
- Callouts and LWC
- Messaging for In-App and Web
- Reports & Dashboards and other
- Configuration badges
- ISTQB Certified Tester
- Salesforce Administrator
- Scrum Master
- RPA UiPath Certified
- Microsoft Power Automate Certified
Timeline
Salesforce Consultant & Scrum Master
Lumen Technologies
01.2022 - Current
Senior SDET Engineer
Wide Open West, WOW
08.2019 - 12.2022
Software Test Engineer
CenturyLink
03.2019 - 08.2019
SDET Engineer
T-Mobile
03.2018 - 02.2019
Quality Assurance Automation Specialist
Travelport
01.2017 - 02.2018
Software QA Engineer/SDET
Cigna
12.2012 - 12.2016
Bachelor of Technology - Information Technology
VALLIAMMAI Engineering College