Robert Bissett
Tomball,TX
Summary
Dynamic Account Director with a proven track record at Lumen Technologies, excelling in client relationship management and strategic account planning. Spearheaded revenue growth and enhanced client satisfaction through innovative solutions and effective communication. Mentored teams to exceed expectations, driving operational efficiency and achieving a 20% increase in customer satisfaction ratings.
Overview
26
26
years of professional experience
Work History
Account Director
Lumen Technologies
03.2000 - 12.2025
- Led cross-functional teams to develop and implement strategic account plans.
- Drove revenue growth by fostering strong client relationships and identifying upsell opportunities.
- Analyzed market trends to inform strategic decision-making and enhance service offerings.
- Mentored junior team members, improving overall team performance and client satisfaction.
- Collaborated with stakeholders to streamline processes, increasing operational efficiency across accounts.
- Monitored account performance metrics, ensuring alignment with organizational goals and objectives.
- Managed contract negotiations, effectively balancing client needs with company capabilities for mutual benefit.
- Established trusted relationships with key stakeholders by providing consistent communication and exceptional service throughout the account lifecycle.
- Built strong rapport with clients through regular check-ins, status updates, and proactive problem-solving approaches.
- Delivered measurable success by consistently meeting or exceeding client expectations, solidifying reputation as a reliable account partner.
- Developed comprehensive account plans to align client objectives with actionable strategies for success.
- Implemented creative solutions for complex client challenges, resulting in increased customer satisfaction ratings.
Education
No Degree - Computer And Information Sciences
North Houston Community College
Houston, TX02-2013
Skills
- Client relationship management
- Account relationship management
- Verbal communication
Timeline
Account Director
Lumen Technologies
03.2000 - 12.2025
No Degree - Computer And Information Sciences
North Houston Community College