Jacklyn C. Gonzales
Irving,TX
Summary
Dedicated Certified Medical Assistant with 12 years of experience in patient triage, vital signs collection, and exam assistance. Proven ability to float between multiple clinics, providing support for Neurologists, Cardiologists, Primary Care, Urgent Care, Pulmonary, and Gastroenterology specialists. Strong organizational skills, attention to detail, and reliability facilitate efficient patient care in fast-paced healthcare environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Fine Digestive Health
11.2023 - Current
- Worked in the back by MYSELF for 2 years.
- Supervised daily operations of medical assistant team to ensure efficient patient flow and high-quality care.
- Developed and implemented training programs for new staff, enhancing onboarding experience and reducing learning curve.
- Coordinated patient scheduling and follow-up appointments to optimize clinic capacity and improve patient satisfaction.
- Managed inventory of medical supplies, ensuring availability while minimizing waste through effective monitoring practices.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
- Collected patient outstanding balances.
Certified Medical Assistant
Earwell Centers Of Excellence
07.2021 - 07.2022
- Strong experience in successfully floating/travel between 3 different clinics in the DFW area
- Support Nurse Practitioners with care management, organization, and communication
- Took vital signs, height, weight, medical histories, and room patients
- Answer phone calls, respond to emails, and schedule appointments
- Collect patients' personal information, verify insurance, validate patients' medical aid coverage
- Assist physicians with diagnoses and with procedures
- Explain treatment procedures to patients and prepare patients for exams
- Occasionally perform other medical duties under the supervision of a physician
- Ensured appropriate and adequate level of supplies present in exam rooms by routinely assessing and restocking exam rooms daily
- Maintain inventory of medical supplies, linen and approved educational material needed to provide excellent care to patient and family.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Maintained accurate records of customer accounts, payments and payment plans.
- Generated and distributed monthly customer statements.
- Processed patients payments and updated accounts to reflect new balance.
Certified Medical Assistant
777 Urgent Care
07.2021 - 01.2022
- Cared for patients part-time during Covid and holidays
- Assisted in the front and back medical office
- Injections, vitals, answer phone calls, respond to emails, and schedule appointments
- Assist physicians with diagnoses and with procedures
- Explain treatment procedures to patients and prepare patients for exams
- Occasionally perform other medical duties under the supervision of a physician
Pandemic Impacted Work.
2020 Time Gap
Certified Medical Assistant
BSA Diagnostic Clinic
06.2014 - 10.2019
- I had the ability to float and assist patients for Neurologist, Cardiologist , Primary Care, Pulmonologist , and other Gastroenterologist while maintaining my incoming calls and medication refills
- Greet patients
- Answer phone calls and schedule appointments
- Respond to emails
- Collect patients' personal information
- Validate patients' medical aid coverage
- Take vital signs
- Assist physicians with diagnoses
- Assist physicians with procedures
- Schedule and order labs and diagnostic imaging
- Perform lab tests
- Schedule procedures
- Explain treatment procedures to patients and prepare patients for exams.
Education
Medical Assistant Certification Program -
Milan Institute
Amarillo, TX2015
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
Additional Information
Deshaun Kemp RN-
(806) 336-6637
ndkemp214@yahoo.com
Debra Villarreal CMA -
(806) 340-9063
Ivonnecraine23@gmail.com
Stella Huerta RN-
806-567-0211
Stellahuerta9@gmail.com
Elizabeth Sanchez RN-
806-681-0900
Certification
- CMA - Certified Medical Assistant
- Basic Life Support
Timeline
Lead Medical Assistant
Fine Digestive Health
11.2023 - Current
Certified Medical Assistant
Earwell Centers Of Excellence
07.2021 - 07.2022
Certified Medical Assistant
777 Urgent Care
07.2021 - 01.2022
Certified Medical Assistant
BSA Diagnostic Clinic
06.2014 - 10.2019
Pandemic Impacted Work.
2020 Time Gap
Medical Assistant Certification Program -
Milan Institute
Charting
- Allscripts
- Dr. Chrono
- Epic EHR
- eClinical works