Jacklyn Jackson
Chicago,IL
Summary
Dedicated professional with a strong background in customer service and quality control, honed at Discover Bank. Proven ability to resolve complex issues while maintaining positive client relationships. Skilled in maintenance and problem-solving, consistently ensuring high standards in service delivery and operational efficiency. Committed to fostering collaborative environments and achieving exceptional results.
Overview
12
12
years of professional experience
Work History
Senior Account Specialist
Discover Bank
01.2023 - Current
- Mentored junior team members, fostering a collaborative work environment and promoting skill development.
- Resolved escalated issues quickly, maintaining positive client relationships while safeguarding company interests.
- Managed high-value accounts with exceptional attention to detail, ensuring all deliverables met or exceeded expectations.
Environmental Services Housekeeper
La Rabida Children Hospital
12.2018 - 12.2022
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, and common areas to promote sanitary treatment and services environment.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
Cashier Team Lead
Food 4 Less Supermarket
11.2013 - 11.2018
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
School Of The Arts
Chicago, IL06.2011
Skills
- Maintenance
- Quality control guidelines
- Customer service
- Problem-solving
Timeline
Senior Account Specialist
Discover Bank
01.2023 - Current
Environmental Services Housekeeper
La Rabida Children Hospital
12.2018 - 12.2022
Cashier Team Lead
Food 4 Less Supermarket
11.2013 - 11.2018
High School Diploma -
School Of The Arts