Jacklyn Rivera
Whittier,CA
Summary
Results-driven professional with extensive experience in youth program safety, compliance, and risk management. Skilled at conducting safety audits, training staff on best practices, and analyzing incident trends to ensure a secure environment for children and staff. Adapt at policy implementation, emergency preparedness, and cross-team collaboration to ensure adherence to BGCA safety standards.
Overview
5
5
years of professional experience
Work History
Quality Assurance Coach
Boys & Girls Club of Whittier
08.2024 - Current
- Lead safety and compliance initiatives ensuring all programs align with BGCA safety requirements.
- Conduct safety audits, incident trend analysis, and compliance monitoring across multiple sites.
- Develop and deliver staff training on emergency procedures, conflict resolution, and behavioral safety.
- Collaborate with school administrators, staff, and parents on safety interventions and member well-being.
- Maintain detailed documentation of observations, incidents, and corrective action plans.
Instructional Assistant/ Behvaior Tech
East Whittier City School District
11.2022 - 06.2025
- Provide 1:1 and small-group support to students with behavioral, emotional, and learning needs.
- Implement individualized behavior intervention plans (BIPs), STEP strategies, calm-down routines, and reinforcement systems.
- Assist students in meeting IEP goals, including communication, functional skills, self-regulation, and academics.
Program Coordinator/ Building Supervisor
Boys & Girls Club of Whittier
01.2023 - 08.2024
- Oversee safety protocols and adherence to BGCA or club safety standards.
- Conduct routine checks, facility walkthrough, and risk assessments (e.g. equipment, space, environment).
- Manage incident reporting: receiving, documenting, investigating, and following up on accidents, injuries, or safety concerns.
- Support or lead staff training on emergency procedures, behavior de-escalation, and safety best practices.
Program Supervisor
Boys & Girls Club of Whittier
08.2022 - 11.2022
- Oversee daily operations of multiple after-school program sites, ensuring safe, engaging, and well-structured environments.
- Monitor program quality through regular site visits, observations, and feedback sessions.
- Ensure programs follow organizational standards, monthly themes, youth development practices, and lesson plan expectations.
- Support Site Coordinators in implementing consistent behavior management and restorative practices.
- Support Site Coordinators with training, scheduling, conflict resolution, and daily operations.
- Facilitate ongoing professional development workshops for site staff (youth development, behavior management, safety, program planning).
Site Coordinator
Boys & Girls Club of Whittier
08.2020 - 01.2022
- Ensure that program offerings are responsive to member interests, culturally appropriate, and inclusive of different ages and backgrounds.
- Monitor program quality through observations, feedback, performance metrics, and site assessments.
- Maintain attendance tracking, enrollment records, and program data submissions (e.g. grant reports, MyClubHub).
Education
No Degree - Special Education
Grand Canyon University
Phoenix, AZ03-2026
Skills
- Management Skills
- Staff Training & Policy Development
- Teamwork
- Negotiation
- Critical Thinking
- Leadership
- Problem Solving
Languages
Spanish
Native or Bilingual
Timeline
Quality Assurance Coach
Boys & Girls Club of Whittier
08.2024 - Current
Program Coordinator/ Building Supervisor
Boys & Girls Club of Whittier
01.2023 - 08.2024
Instructional Assistant/ Behvaior Tech
East Whittier City School District
11.2022 - 06.2025
Program Supervisor
Boys & Girls Club of Whittier
08.2022 - 11.2022
Site Coordinator
Boys & Girls Club of Whittier
08.2020 - 01.2022
No Degree - Special Education
Grand Canyon University