Jacklyson Vongsaly
Rowlett,TX
Summary
Results-oriented technician with extensive experience in troubleshooting, repairing, and maintaining complex systems. Proficient in utilizing technical expertise to provide innovative solutions and ensure optimal functionality. Committed to continuous learning and staying abreast of industry advancements to deliver top-notch service and exceed expectations.
Overview
16
16
years of professional experience
Work History
Premises Technician
AT&T
02.2016 - Current
- Maintained company vehicle and company equipment.
- Read and deciphered graphs and blueprints.
- Installed and repair Fiber and copper DSL broadband systems
- Installed and configured new devices and system components.
- Provided training to customers to enhance use and understanding of network systems.
- Installed wiring, cabling and networking hardware on customer premises.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Listened to customer needs and desires to identify and recommend optimal products.
Field Engineer
Versacomllc
08.2013 - 02.2016
- Interacted effectively with site engineering team and field staff to coordinate work that complied with design and construction documents.
- Installed and managed structured cabling infrastructure.
- Installed and commissioned digital components to upgrade 4G LTE networks.
- Contracted for multiple customers (AT&T, Verizon, US Cellular, T-Mobile, Sprint)
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Kept detailed records of field measurements and data.
- Collaborated with cross-functional teams to ensure seamless integration of new technologies in the cellular infrastructure.
- Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
Satellite Installation Technician
Dish
03.2008 - 08.2013
- Calibrated newly installed and repaired equipment according to customer requirements and package plans.
- Troubleshoot and diagnosed issues in order to determine appropriate repair procedures.
- Set up, programmed devices and educated customers on use of equipment.
- Installed wiring, cabling and networking hardware on customer premises.
- Delivered high-quality work by diligently following standard operating procedures.
- Contributed to company growth by consistently meeting or exceeding monthly installation targets.
- Consistently met deadlines under pressure while maintaining high-quality workmanship standards in a fast-paced environment.
- Adhered to industry safety standards while working at heights, minimizing risk of accidents during installations.
Education
High School Diploma -
William Nottingham
Syracuse, NY08.2000
Skills
- Service Quality
- Work Order Completion
- Network Wiring
- Exceptional customer service
- Installation and Configuration
- Problem-solving skills
- Goal-Oriented
Accomplishments
- Achieved Service Excellence Award in 2017
Technical skills
Microsft Office (Excel, Word, Outlook, Powerpoint) / Microsoft Sharepoint / Adobe Photoshop / Google Docs / Google Drive /
Timeline
Premises Technician
AT&T
02.2016 - Current
Field Engineer
Versacomllc
08.2013 - 02.2016
Satellite Installation Technician
Dish
03.2008 - 08.2013
High School Diploma -
William Nottingham