Keith Mayes
Houston,TX
Summary
Perceptive Premises Technician looking to build upon skills and tackle new responsibilities. Strengths in troubleshooting technical issues with accuracy and speed and providing consistent and quality technical support to customers daily. Responsible, reliable and a true self-starter.
Overview
10
10
years of professional experience
Work History
Premises Technician
AT&T
08.2013 - Current
- Maintained company vehicle and company equipment.
- Read and deciphered graphs and blueprints.
- Installed and repaired [Type] and [Type] equipment.
- Educated customers on how to use [Type] service.
- Installed and configured new devices and system components.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Responded to service requests during and after business hours.
- Performed periodic system upgrades and maintenance to meet industry standards.
- Coordinated installation of new users and relocations of existing users.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Provided training to customers to enhance use and understanding of network systems.
- Implemented training programs to improve knowledge and skills of new technicians.
- Installed wiring, cabling and networking hardware on customer premises.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Worked closely with network administrators and server engineers to deliver quality service.
Education
Associate of Science - Criminal Justice
Texas School of Business
Houston, TX02.2013
Skills
- Documenting Activities
- Application and Server Monitoring
- Materials Packing
- Panel Termination
- Work Order Completion
- Troubleshooting and Resolution
- Communications Expertise
- Diagnosing Issues
- Service Quality
- Voice Over IP
- Aerial Installations
- Wire Strippers
- Team Meetings
- Installing and Repairing Equipment
- Safety Practices
- Installation and Configuration
- Technical System Improvements
- Job Assignments
- Educating Customers
- Wireless Access Point
- Customer Needs Assessments
- Active Listening
- Voltage Testers
- Router Installations
- Service Requests
- Home Visits
- Splice Cable
- Excellent Troubleshooting Proficiency
- Network Wiring
Timeline
Premises Technician
AT&T
08.2013 - Current
Associate of Science - Criminal Justice
Texas School of Business
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