SANDRAD GUARDADO HERNADEZ
Grand Prairie,TX
Summary
Seasoned Premises Technician with a proven track record at AT&T, showcasing expertise in fiber optic splicing and exceptional customer service. Skillfully enhanced team productivity and reduced customer downtime through effective problem-solving and collaboration. Demonstrated leadership by mentoring new hires, significantly contributing to team success. Excelled in fast-paced environments, ensuring safety and satisfaction across various roles.
Overview
11
11
years of professional experience
Work History
PREMISES TECHNICIAN
AT&T
DALLAS, TX
04.2014 - Current
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
- Maximized team productivity through collaboration with colleagues on complex installation or repair projects.
- Read and deciphered graphs and blueprints.
- Reduced downtime for customers by quickly diagnosing issues and implementing effective solutions during service calls.
- Supported new hires by sharing expertise on best practices for efficient installations or repairs, contributing to overall team success.
- Managed and maintained minor material cage for entire shop.
- CWA Job Steward
Security Officer
Guardsmark Security
Fort Worth, Tx
06.2013 - 04.2014
- Conducted regular patrols of key areas to spot and control security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
Skills
- Fiber Optic Splicing
- Hand-tool proficiency
- Customer service experience
- Network configuration
- Documenting activities
- Dispute Resolution
- Telecommunications Knowledge
- Managing and sorting minor materials
Timeline
PREMISES TECHNICIAN
AT&T
04.2014 - Current
Security Officer
Guardsmark Security
06.2013 - 04.2014