Java Programming I & II
Kevin Jordan
Information Technology (Software Engineer)
Kansas City,KS
Summary
Competent Telecommunications Technician bringing 7+ years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Talented at building relationships with customers and solving problems with little oversight. Excellent communication abilities and planning skills with outstanding problem-solving and multitasking skills.
Overview
5
5
years of post-secondary education
7
7
years of professional experience
Work History
Premises Technician
AT&T Inc
Lenexa, KS
07.2013 - Current
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Maintained company vehicle and company equipment.
- Safely operated various hand tools.
- Installed and repaired residential gateways and set top boxes equipment.
Education
Bachelor of Science - Information Technology
University Of Phoenix
Tempe, AZ 01.2018 - 10.2020
Associate of Arts - Foundations of Business
University Of Phoenix
Tempe, AZ 06.2008 - 06.2010
Skills
Educating customers
Device Installation
Configuring equipment
Troubleshooting systems
Customer service experience
Dispute Resolution
Superior troubleshooting skills
Safety practices
Documenting activities
Excellent work ethic
Customer service
Planning and Coordination
Computer skills
Good listening skills
MS Office
Software
Net I & II
Project Planning and Implementation
Software Architecture
Timeline
Bachelor of Science - Information Technology
University Of Phoenix
01.2018 - 10.2020
Premises Technician
AT&T Inc
07.2013 - Current
Associate of Arts - Foundations of Business
University Of Phoenix
06.2008 - 06.2010