Summary
Overview
Work History
Education
Skills
Software
Timeline
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Kevin Jordan

Information Technology (Software Engineer)
Kansas City,KS

Summary

Competent Telecommunications Technician bringing 7+ years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Talented at building relationships with customers and solving problems with little oversight. Excellent communication abilities and planning skills with outstanding problem-solving and multitasking skills.

Overview

5
5
years of post-secondary education
7
7
years of professional experience

Work History

Premises Technician

AT&T Inc
Lenexa, KS
07.2013 - Current
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Maintained company vehicle and company equipment.
  • Safely operated various hand tools.
  • Installed and repaired residential gateways and set top boxes equipment.

Education

Bachelor of Science - Information Technology

University Of Phoenix
Tempe, AZ
01.2018 - 10.2020

Associate of Arts - Foundations of Business

University Of Phoenix
Tempe, AZ
06.2008 - 06.2010

Skills

Educating customers

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Software

Java Programming I & II

Net I & II

Project Planning and Implementation

Software Architecture

Timeline

Bachelor of Science - Information Technology

University Of Phoenix
01.2018 - 10.2020

Premises Technician

AT&T Inc
07.2013 - Current

Associate of Arts - Foundations of Business

University Of Phoenix
06.2008 - 06.2010

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Kevin JordanInformation Technology (Software Engineer)