Jose A. Contreras
Fort Worth,TX
Summary
Experienced Technician with over 8 years. Highly accomplished, dedicated, and disciplined professional seeking to contribute to and grow with a dynamic, progressive, and innovative organization. A troubleshooter able to effectively and efficiently resolve issues and meet and achieve challenging goals and objectives. Direct and decisive leader with a “hands-on” management style. Results-oriented individual with an exemplary track record of success in safety and regulatory compliance, quality control, customer service, and operations installation, maintenance, and repair.
Overview
11
11
years of professional experience
Work History
Premises Technician
AT&T
12.2014 - Current
- Install, Repair, and Maintain Internet, Iptv, VoIP and Pots services
- Provide technical support, consultation and training on software and hardware issues
- Lead numerous team member trainings
- Work with project managers resolving issues with servers and system hardware problems
- Work with multiple support groups to get orders and services working by the end of dispatch
- Experience with fiber testing equipment (OTDR, Fiberscope)
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Installed wiring, cabling and networking hardware on customer premises.
- Performed preventive maintenance of telecommunications equipment.
- Worked closely with network administrators and server engineers to deliver quality service.
- Researched and recommended network and data communications hardware and software.
- Installed and configured new devices and system components.
Aviation Maintenance Technician
Navy Reserve
03.2012 - 03.2018
- Basic Training
- Analyzed engineering drawings and schematics to troubleshoot systems and diagnose solutions.
- Diagnosed faults and developed resolution plans.
- Collaborated with colleagues in developing and refining maintenance procedures.
Education
Mountain View College
Dallas, TX11.2020
High School Diploma -
Grand Prairie High School
Grand Prairie, TX06.2011
Skills
- Planning and development
- Diagnose and Troubleshoot problems
- Networking
- Wireless Technologies
- Customer Service and Technical Support
- Documenting Activities
- Installation and Configuration
- Technical System Improvements
- Safety Awareness
- Voice Over IP
- Circuit Layouts
- Safety Practices
- Splice Cable
- Network Wiring
Timeline
Premises Technician
AT&T
12.2014 - Current
Aviation Maintenance Technician
Navy Reserve
03.2012 - 03.2018
Mountain View College
High School Diploma -
Grand Prairie High School