Ivan Gonzalez
Cedar Hill,Texas
Summary
Dynamic Premises Technician with AT&T, recognized for exceptional troubleshooting and installation skills. Proven ability to educate customers on device usage while maintaining a flawless safety record. Bilingual communicator adept at problem resolution and fostering positive customer interactions, ensuring efficient service delivery and enhanced brand reputation.
Overview
13
13
years of professional experience
Work History
Premises Technician
AT&T
Dallas, TX
02.2013 - Current
- Troubleshot equipment, traced faults, and completed skilled repairs.
- Positioned and terminated cables and wiring.
- Efficiently repaired and installed equipment.
- Maintained AT&T's brand image and delivered professional customer interactions during home visits.
- Educated customers on device usage, internet/network performance, and security best practices.
- Worked with hand tools, power tools, and heavy equipment.
- Laid out cabling plans and ran through buildings to the desired locations.
- Managed underground conduit placement, aerial deployments, and trenching solutions.
- Adhered to OSHA and AT&T safety protocols, maintaining a 100% safety record.
- Communicated effectively with dispatch, supervisors, and cross-functional teams to coordinate service delivery and resolve technical issues.
Education
High School Diploma -
Grand Prairie High School
Grand Prairie, TX06.2011
Some College - Mechanical Engineering
Mountain View College
Dallas, TXSkills
- Excellent troubleshooting proficiency
- Time management
- Installation and wiring
- Background in customer service
- Proficient in Excel and Microsoft
- computer literate
- Diagnosing issues
- Using instruments
- Installing equipment
- Instructing customers
- Safety awareness
- Training and development
- People skills
- Active listening
- Problem resolution
- Bilingual
Languages
Spanish
Professional
Timeline
Premises Technician
AT&T
02.2013 - Current
High School Diploma -
Grand Prairie High School
Some College - Mechanical Engineering
Mountain View College
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