Jackqueline Adkins
Hopkinsville,KY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Financial Care Advocate
Healthcare Resource Solutions / Jennie Stuart
Hopkinsville, KY
09.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
- Trained new staff on filing, phone etiquette and other office duties.
- Audited patient accounts for required Medicare forms
- Other post admit duties as assigned
Mileau Coordinator
Cumberland Hall Hospital
Hopkinsville, KY
07.2019 - 09.2022
- Responsible for supervision of milieu operations inside facility to ensure safe and therapeutic environment and programming. Training of new Mental Health Technicians.
- Collaborated with multidisciplinary teams to ensure adherence to care protocols and standards.
- Monitored patients on the unit every 15 minutes to ensure patient and staff safety.
- Conducted group therapy per company guidelines
Facility Manager
Pennyroyal Center
Central City, Ky
07.2016 - 04.2019
- Maintained daily functions of outpatient substance abuse clinic, including scheduling appointments, checking in/out clients, taking co-pays and making daily deposits.
- Worked closely with drug court (AOC) clients and staff. Responsible for scheduling all initial substance use assessments for therapists at four clinics. Worked hand in hand with probation and parole to schedule and keep attendance for 60-80 clients in SAP-IOP program.
Consumer Service Representative
ADiO Pharmacy Consulting Services
Greenville, KY
11.2014 - 07.2016
- Triaged 25-30 clients daily before appointment with psychiatric practitioner for mediation.
- Answered phone calls.
- Input medication refill requests.
Education
GED -
TN Technology
Murfreesboro, TN09-2001
Skills
- HIPAA compliance
- Patient confidentiality
- Insurance verification
- Payment processing
- Problem-solving
- Multitasking and organization
- Registration and admissions
- Electronic health records
- Eligibility determination
- Information collection
- Regulatory compliance
- Patient identity verification
- Detail-oriented
Timeline
Financial Care Advocate
Healthcare Resource Solutions / Jennie Stuart
09.2022 - Current
Mileau Coordinator
Cumberland Hall Hospital
07.2019 - 09.2022
Facility Manager
Pennyroyal Center
07.2016 - 04.2019
Consumer Service Representative
ADiO Pharmacy Consulting Services
11.2014 - 07.2016
GED -
TN Technology