Jacksen Forsberg
Waukesha,WI
Summary
Ambitious Computer Science Student with over 4 years experience managing level 2/3 support tickets, working in Active Directory for user management, and resolving complex hardware and software issues. Skilled in Microsoft Office 365, Windows 10 support, and remote support. Proven ability to work independently in fast-paced environments, delivering timely solutions while improving processes. Adept at providing support, and committed to making a positive impact from day one.
Overview
4
4
years of professional experience
Work History
IT Technician
Simonswerk
Whitewater, WI
08.2024 - Current
- Maintained user accounts in Active Directory and Exchange Server environments, reducing account provisioning delays by over 6 hours.
- Installed and configured hardware, software, systems, networks, printers, and scanners, decreasing setup time and improving department productivity by minimizing disruptions.
- Troubleshot system issues related to network connectivity, software installation and configuration, resolved 90% of issues on first contact, reducing support ticket backlog dramatically.
COORDINATOR / CO-FOUNDER
UW-Whitewater Hackathon
Waukesha
02.2024 - Current
- Secured sponsorships and partnerships with local IT businesses, tech companies, and university departments, ensuring their branding and engagement.
- Garnered positive feedback from participants and sponsors, leading to the Hackathon becoming an annual event at Whitewater.
Information Technician Consultant
JK Hart Associates
Waukesha
06.2020 - 05.2024
- Maintained user accounts and security policies in Active Directory, resulting in a more efficient department and workplace.
- Researched and solved day-to-day issues with internet connections and office hardware, providing technical support for IT-related queries and incidents.
- Upgraded on-site hardware and implemented firewall and antivirus enhancements, reducing vulnerabilities and ensuring protection against threats.
Education
Bachelor of Science (B.S.) in Computer Science -
University of Wisconsin - Whitewater
05.2026
ASSOCIATES of Science (B.S.) in Computer Science (EQUIVALENT) -
University of Wisconsin - Whitewater
05.2024
Skills
- C
- Linux System Administration
- Microsoft Office
- Data Management
- Active Directory
- Microsoft Azure
- Network Architecture
- Python
- Troubleshooting
- AWS Cloud
- Technical Support
- Automation
- People Skills
- Documentation
Timeline
IT Technician
Simonswerk
08.2024 - Current
COORDINATOR / CO-FOUNDER
UW-Whitewater Hackathon
02.2024 - Current
Information Technician Consultant
JK Hart Associates
06.2020 - 05.2024
Bachelor of Science (B.S.) in Computer Science -
University of Wisconsin - Whitewater
ASSOCIATES of Science (B.S.) in Computer Science (EQUIVALENT) -
University of Wisconsin - Whitewater
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