JACKSON B. O'NEILL
North Augusta,SC
Summary
Fast-moving operations professional experienced in logistics, load coordination, and high-volume communication. Known for staying composed under pressure, solving problems quickly, and driving operational efficiency. Skilled at negotiating rates, managing multiple priorities, and maximizing profit while ensuring timely deliveries.
Overview
9
9
years of professional experience
Work History
Operations Specialist
KCH Transportation
2025.03 - Current
- Coordinate and manage 250–300 freight loads per month in a fast-paced brokerage environment.
- Conduct high-volume cold calls to carriers to secure capacity, negotiate rates, and maximize profit margins.
- Handle 100+ daily calls while leveraging sales strategies and market knowledge to drive revenue.
- Ensure on-time pickup and delivery through proactive tracking, communication, and real-time problem resolution.
- Protect company and customer assets by thoroughly vetting carriers and preventing fraudulent activity.
- Analyze lane trends and market conditions to strategically price freight and improve profitability.
Bartender/Bar Manager
Southbound Smokehouse
2021.04 - 2023.10
- Delivered high-volume service in one of the busiest restaurants in the North Augusta area.
- Managed fast-paced night shifts while handling large crowds and maintaining accuracy under pressure.
- Demonstrated strong multitasking skills by preparing drinks, processing payments, and managing bar operations simultaneously.
- Created and managed staff schedules while overseeing opening and closing procedures, ensuring smooth daily operations and accountability.
Warehouse Manager
Com-Tech Communications
2018.05 - 2020.01
- Oversaw daily warehouse operations, ensuring incoming shipments were accurately received, inspected, and properly stored.
- Verified inventory placement and maintained organized storage systems to support efficient order fulfillment.
- Coordinated order processing to ensure customer shipments were completed accurately and on time.
- Utilized Microsoft Excel to track inventory, monitor incoming and outgoing orders, organize customer data, and maintain operational accuracy
Team Leader
Chick Fil A
2017.04 - 2018.09
- Led shift operations in a high-volume environment, ensuring efficient service and strong team performance.
- Delivered exceptional front-of-house guest service while maintaining speed, accuracy, and brand standards.
- Worked back-of-house preparing food, managing kitchen workflow, and ensuring quality and food safety compliance.
- Trained and supported team members across multiple roles to maintain smooth daily operations.
Education
Bachelor of Business Administration - Digital Marketing Concentration
Augusta University
12.2024
Skills
- Multitasking in Fast-Paced Environments
- Problem Resolution & Time Management
- Rate Negotiation & Margin Optimization
- Cold Calling & Carrier Sourcing
- High-Volume Communication (100 calls/day)
- Fraud Prevention & Carrier Vetting
- Customer Quoting & Pricing
- Team Leadership & Staff Training
- Adaptability & Strong Work Ethic
- AI-Based Operations & Process Automation Understanding
- Quick Learner & Technologically Savvy
INTERNSHIP EXPERIENCE
- Docusight AI
- User Experience & Digital Marketing
- Collaborated with the development team to make user-friendly changes to the website interface, improving usability for teachers and students.
- Actively participated in weekly team meetings, contributing to the discussion of plans, progress, and strategies for upcoming actions.
- Collected and analyzed survey results from users, leading to actionable insights that contributed to product improvements and positive user feedback.
Timeline
Operations Specialist
KCH Transportation
2025.03 - Current
Bartender/Bar Manager
Southbound Smokehouse
2021.04 - 2023.10
Warehouse Manager
Com-Tech Communications
2018.05 - 2020.01
Team Leader
Chick Fil A
2017.04 - 2018.09
Bachelor of Business Administration - Digital Marketing Concentration
Augusta University