Jackson Bortnichak
Lansing,MI
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
2
2
years of professional experience
Work History
Team Lead
Sweet Sensations
03.2021 - 08.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Barista
Dunkin' Donuts
10.2022 - 03.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Host
Gravity Smokehouse
10.2021 - 03.2022
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
Business
University of Utah
Salt Lake City, UT06.2027
Skills
- Leadership
- Complaint Resolution
- Workload Delegation
- Prevention Strategies
- Guest Satisfaction
- Team Member Motivation
Timeline
Barista
Dunkin' Donuts
10.2022 - 03.2023
Host
Gravity Smokehouse
10.2021 - 03.2022
Team Lead
Sweet Sensations
03.2021 - 08.2023
Business
University of Utah
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