Jackson Bremer
Planet Fitness
Lansing,MI
4
years of professional experience
Dynamic Member Services Representative at Planet Fitness with a proven track record in customer service and relationship building. Expertly processed financial transactions while enhancing member satisfaction through effective support. Recognized for maintaining a welcoming environment and training new staff to uphold service excellence.
Work History
Member Services Representative
2 Years 11 Months- Greeted members and guests, delivering friendly service aligned with Planet Fitness hospitality standards.
- Processed memberships, upgrades, and cancellations accurately using club systems and front-desk procedures.
- Answered questions about memberships, amenities, and policies while resolving concerns professionally.
- Supported gym cleanliness by stocking supplies and maintaining welcoming, organized common areas.
Server
3 Months- Coordinated with kitchen and bar staff to ensure accurate, timely food and beverage delivery.
- Processed payments through POS systems, handling checks, splits, and cash balancing accurately.
- Trained new servers on service standards, menu knowledge, and table-side procedures.
Education
High School Diploma
Skills
Customer service
Relationship building
Financial transactions
Customer support
Timeline
Member Services Representative
Planet Fitness
11.2023 - CurrentRead More
Server
Cleats Bar and Grille
08.2022 - 11.2022Read More
Holt High School
High School Diploma
Read More