Jackson Cole

• Trained new package handlers on FedEx Ground safety procedures and dock rules.
• Demonstrated loading, unloading, and sorting packages on FedEx Ground conveyor lines.
• Reviewed scan labels and package handling standards for accurate FedEx Ground processing.
• Monitored workstations for safe lifting, proper stacking, and trailer loading practices.
• Identified skill gaps among existing staff members through observation and assessment activities.
• Supported supervisors with shift handoffs, training schedules, and daily work assignments.
• Facilitated loading of delivery trucks to ensure efficient package distribution.

Supervised haunted attractions and scare zones during Fright Fest, enhancing guest experiences and operational flow.

• Directed and supervised a team of 15 employees in daily operations.
• Coordinated schedules, coverage, and daily task priorities
• Educated new team members on essential procedures and safety measures to ensure a secure work environment.
• Addressed staff concerns and facilitated team collaboration to maintain high morale and effective performance.
• Enforced company policies and workplace safety standards
• Managed customer complaints promptly, ensuring resolutions aligned with company standards and fostering guest satisfaction.

• Monitored staff performance, providing feedback and coaching employees on their job duties.
• Supervised, trained and guided team by coaching on daily activities.
• Enforced company policies and safety practices across the team
• Trained new employees on procedures, safety rules, and job standards
• Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
• Fostered a positive and motivating work environment, leading to an increase in team morale.

Assisted Straight Flush plumbers with drain cleaning and sewer line repairs.

• Conducted camera inspections to identify blockages in plumbing lines.
• Tested pipe systems and fixtures for leaks.
• Developed cost estimates for clients based on assessed labor hours required for repair and installation jobs.
• Removed debris from drains to ensure proper water flow., traps, and workspaces following Straight Flush service standards.
• Cleaned up work area after completing repairs and installations.
• Learned new skills and techniques to enhance operations at grandfather's plumbing and sewer company.