Jackson DeCrosta
Saddle River,NJ
Summary
Multi-talented motivated leader, with exceptional business management and customer service skills accompanied by rare entrepreneurial drive bringing years of successful experience in the auto care and restaurant industries. Professional and outgoing with success in building relationships, teamwork, customer satisfaction and brand-building.
Overview
6
6
years of professional experience
Work History
Business Owner
Self-Employed
Saddle River, NJ
08.2020 - Current
- Started Details by Jack, a lucrative Seasonal Mobile Auto Detailing Service, effectively establishing a brand and cultivating a loyal customer base.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Set pricing structures according to market analytics and emerging trends.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Interviewed, trained, and supervised employees.
- Reconciled daily sales and financial transaction reports and prepared bank deposits.
Automotive Detailer
Self-Employed
Saddle River, NJ
08.2020 - Current
- Vacuumed car interiors to remove dirt and debris.
- Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
- Washed wide range of vehicles each day.
- Served clients with on-site detailing services at businesses and homes.
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
- Cultivated base of consistent high-end clientele due to exemplary service and competitive pricing.
- Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Applied wax to auto body and wiped and buffed surfaces with cloth or buffing machines to prevent oxidation.
- Ordered and restocked supplies to keep workplace operating smoothly.
Delivery Driver
Pizza Club
Garfield, NJ
08.2020 - 08.2021
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered customer orders expeditiously to meet customer expectations.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
- Maintained safe driving habits to protect property and general public on roadways.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Performed deliveries throughout greater Northern New Jersey area.
Host
Saddle River Cafe
Saddle River, NJ
02.2019 - 06.2020
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take party reservations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Notified server after seating parties in section to facilitate prompt service.
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Monitored dining area to assess server capacity and estimate wait times.
Service Crew Member
Jack Daniels Porsche
Upper Saddle River, NJ
01.2020 - 03.2020
- Greeted customers and received their vehicles for service appointments, directing them to the appropriate account service representative.
- Carefully moved and arranged vehicles, maintaining optimum efficiency, space and organization.
- Managed key protection and storage.
- Performed visual inspection of vehicles for damage.
- Inspected and retrieved serviced vehicles for customers upon pick up.
Restaurant Team Member
Bareburger
Woodcliff Lake, NJ
06.2019 - 03.2020
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified adequate levels of linens and trays and restocked low items.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
- Cleared dishes after courses for prompt table maintenance.
- Retrieved and transported dirty tableware to dishwashing area.
- Provided exceptional service to high volume of daily customers.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Supported serving staff in delivering accurate and well-presented food orders.
- Effectively multitasked within fast-paced environment.
Education
High School Diploma -
Northern Highlands Regional High School
Allendale, NJ06.2020
Skills
- Planning and coordination
- Operations oversight
- Communication
- Team building and leadership
- Executive leadership
- Brand management
- Marketing expertise
- Cost analysis and savings
- Task delegation
- Issue resolution
- Customer care and loyalty-building
- Automotive cleaning expertise
- Driving expertise
- Restaurant operations and service expertise
- Records and bookkeeping
Timeline
Business Owner
Self-Employed
08.2020 - Current
Automotive Detailer
Self-Employed
08.2020 - Current
Delivery Driver
Pizza Club
08.2020 - 08.2021
Service Crew Member
Jack Daniels Porsche
01.2020 - 03.2020
Restaurant Team Member
Bareburger
06.2019 - 03.2020
Host
Saddle River Cafe
02.2019 - 06.2020
High School Diploma -
Northern Highlands Regional High School