JACKSON DEVINE
Brandon,FL
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Maximus Federal Services
Brandon, FL
10.2021 - Current
- Performed crisis intervention when needed by providing emotional support to individuals during times of distress.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Provided accurate information on products and services to customers.
- Led on- and off-site customer support teams across multiple time zones.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Identified customer needs by asking probing questions and actively listening to responses.
Security Officer
GardaWorld
Brandon, FL
07.2021 - 10.2021
- Authorized and monitored entrance and departure of employees and visitors to guard against theft and maintain security of premises
- Called to take messages, answer questions and provide information during non-business hours and when switchboard is closed
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
- Assisted vendors and other third parties with access to restricted areas
- Drove motor vehicle to transport individuals to specified locations and to provide personal protection
- Patrolled assigned areas on foot or in company vehicle to confirm personal, building and equipment security.
Field Manager
Times publishing company
Brandon, FL
08.2018 - 10.2021
- Identified operational process inefficiencies to recommend necessary improvements
- Developed existing team into high productivity, results-oriented unit through creative initiatives
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Minimized staff turnover through appropriate selection, orientation and training
- Led and directed team members on effective methods, operations and procedures
- Implemented and developed operational standards, policies and procedures
- Oversaw personnel to maintain adequate staffing and minimize overtime.
Education
High School Diploma -
Brandon High School
Skills
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Customer Inquiries
- Administration and Reporting
- Inventory Audits
- Project Deadlines
- Safety Policies and Procedures
Certification
- Class D certification
- CIWPCPro certified
- Microsoft Excel certification
Timeline
Customer Service Representative
Maximus Federal Services
10.2021 - Current
Security Officer
GardaWorld
07.2021 - 10.2021
Field Manager
Times publishing company
08.2018 - 10.2021
High School Diploma -
Brandon High School