BEATRICE WANJU
Houston
Summary
Efficient professional going year 6-8 years of work experience and a proven knowledge of team building, branding and new business development. Aiming to leverage my abilities to successfully fill any vacancy role at your company.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Netfor, Inc.
08.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
TEAM LEAD
Amazon
12.2018 - 09.2022
- Tracked employee progress and implemented corrective actions to minimize mistakes and promote growth
- Maintained knowledge of store products and services to make recommendations
- Created staff teams and delegated work tasks to increase productivity
- Established and maintained positive and professional employee relationships
CUSTOMER SERVICE CALL CENTER REPRESENTATIVE
Customer Consumer Research
09.2016 - 10.2018
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Participated in ongoing training to enhance own job skills and knowledge
- Navigated multiple computer systems and applications and utilized search tools to find information
DATA ENTRY SPECIALIST
Infraspace Technology Corp.
12.2013 - 07.2016
- Compared data with source documents and re-entered in verification format to detect errors
- Prioritized competing tasks to meet high-volume targets
- Resolved indecipherable messages using cryptographic procedures and equipment
- Oversaw digital file management and enforced adherence to established naming conventions
Education
High School Diploma -
Elsik High School
Houston, TX06-2013
Skills
- Delegating Work Handling Customer Complaints
- Microsoft Office
- Managing Operations and Efficiency
- Verbal And Written Communication Microsoft Office
- Cash Handling Managing Operations And Efficiency
- Interpersonal Skills
- Microsoft Excel
- Microsoft outlook
- Documentation
Timeline
Customer Service Representative
Netfor, Inc.
08.2023 - 09.2024
TEAM LEAD
Amazon
12.2018 - 09.2022
CUSTOMER SERVICE CALL CENTER REPRESENTATIVE
Customer Consumer Research
09.2016 - 10.2018
DATA ENTRY SPECIALIST
Infraspace Technology Corp.
12.2013 - 07.2016
High School Diploma -
Elsik High School
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