Taylor Anne Parker
Cortland
Summary
Talented, hard-working individual offering nearly 10 years of customer service experience with a strong track record of both leading and assisting teams through daily operations. Personable and energetic with a strong background of customer interactions. Reliable, fast adapting, and always willing to learn and improve performance. Desire to learn a fresh role with new challenges full of rewarding experiences.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Guthrie Med Supply Depot
10.2022 - Current
- Responsible for daily operations of retail and referral store location. Including, but not limited to, in store customer service, answering telephones, processing order intake, updating patient information, data entry, order fulfillment, and coordination of deliveries.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty, understanding, and repeat business.
- Assisted clients in understanding insurance coverage for durable medical equipment purchases, resulting in increased accessibility to necessary items.
- Optimized order processing procedures by implementing an efficient system that reduced errors and expedited deliveries to end users.
- Enhanced customer satisfaction by providing timely and accurate information on medical equipment features and benefits, as well as demonstrate how to operate equipment appropriately.
Shift Manager
Taco Bell
08.2015 - 03.2023
- Keep employees operating productively and working as a team to meet business and customer needs.
- Cooperate with coworkers to improve customer experience and store upkeep.
- Express a calm demeanor during periods of high volume and escalated customer service scenarios.
- Demonstrate a positive and enthusiastic attitude with coworkers and customers.
- Complete daily tasks such as food safety checks, answering phone calls, store cleanliness and handling money responsibly.
Education
Associate of Science - Liberal Arts And Sciences - General Studies
Tompkins-Cortland Community College
Dryden, NY05.2020
High School Diploma -
Cortland Junior-Senior High School
Cortland, NY06.2016
Skills
- Supply ordering & inventory control
- Interpersonal skills
- Verbal and written communication
- Restaurant operation for all shifts
- Active listening
- POS transactions/cash handling
- Energetic and enthusiastic
- Food safety and sanitation
- Delegating work
- Data entry
- Relationship building
- Computer proficiency
- Professional telephone demeanor
- Product and insurance knowledge
- Handling customer complaints & de-escalating
- Paperwork processing & documentation
Timeline
Customer Service Representative
Guthrie Med Supply Depot
10.2022 - Current
Shift Manager
Taco Bell
08.2015 - 03.2023
High School Diploma -
Cortland Junior-Senior High School
Associate of Science - Liberal Arts And Sciences - General Studies
Tompkins-Cortland Community College
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