Jackson Dugan
Buffalo
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
4
4
years of professional experience
Work History
Customer Relations Specialist
Batavia Downs Gaming & Hotel
2024.02 - Current
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Conducted regular performance reviews for continuous improvement in customer service delivery.
- Made customers aware of current and new programs and services.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Communicated with customers to assess and address individual needs, providing timely and quality support.
- Logged call information and solutions provided into internal database.
Retail Manager
Try-it Distributing
2021.05 - Current
- Assisting Sales Reps with inventory levels
- Visiting accounts and communicating with store managers
- Building Displays, filling coolers, and rotating products.
Self-Direct Assistant
People Inc.
2020.05 - Current
- Providing direct care for individuals with intellectual and developmental disabilities
- Performs personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks
- Encourages self-help activities
- Reports changes in client's condition or family situation to administrators and supervisors.
Intern of Marketing Communications
People Inc.
2022.05 - 2022.08
- Uploaded and Designed captions for their Social Media Accounts
- Created email listings
- Wrote News Articles for their webpage
- Volunteered for work events.
Education
Bachelor of Business Marketing -
St. Bonaventure University
01.2023
Skills
- Presentation Skills
- Social & Digital Media Marketing
- Excel Certified
- Client Relationship
- Customer Service
- Teamwork
- Language: English
- Complaint Handling
Personal Information
Title: Marketing & Sales
References
- Nick Cacciotti, Self Determination Assistant, People Inc., 716-803-9732, ncacciotti@people-inc.org
- Will Mueller, Sales Rep, Try-it Distributing, 716-418-4946, will.mueller@tryitdist.com
Timeline
Customer Relations Specialist
Batavia Downs Gaming & Hotel
2024.02 - Current
Intern of Marketing Communications
People Inc.
2022.05 - 2022.08
Retail Manager
Try-it Distributing
2021.05 - Current
Self-Direct Assistant
People Inc.
2020.05 - Current
Bachelor of Business Marketing -
St. Bonaventure University
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