Jackson Durham
Cape Coral,FL
Summary
I am a committed and driven healthcare professional focused on improving team efficiency and company image. I have several years of service industry and leadership experience as well as an academic background focused on business management principles and strategies.
Overview
12
12
years of professional experience
Work History
Client Services Lead
NeoGenomics
Fort Myers, FL
08.2024 - Current
- Aid both team members and leadership in accomplishing company and department objectives
- Point of escalation for the team and neighboring departments
- Supervise team members to ensure they are on task and in a good position to complete their work, adjusting scheduling and assignments as needed
- Relay any issues or concerns the team may have to upper management, along with applicable solutions
- Assist with interviewing, onboarding, and training of new team members
- Work to improve and nurture productive interdepartmental communication and company synergy
Client Advocate
NeoGenomics Laboratories
Fort Myers, FL
04.2021 - 08.2024
- Provide efficient and professional customer service to healthcare facilities partnered with NeoGenomics
- Train and prepare new team members for tasks they will be undertaking within the client services department
- Help optimize communication between the NeoGenomics laboratory and partnered healthcare facilities
Accessioning Technician II
NeoGenomics Laboratories
Nashville, TN
05.2016 - 04.2021
- Prepared specimens for in-house testing and for transport to off-site to reference laboratories
- Cleaned and prepared lab equipment for neighboring departments for daily use.
- Assisted our in-house FISH and Cytogenetics teams with banding and probing preparations
- Helped train new accessioning team members and made sure we were all up to date on any process changes or client updates from an accessioning perspective.
- Accessioned incoming samples from clients in the region (Tennessee Oncology, Genetics Associates, etc.)
Shift Leader
The Wendy's Corporation
Spring Hill, TN
01.2013 - 05.2016
- Ensured that the team completed assigned tasks correctly and in a timely manner
- Resolved customer/employee concerns and complaints
- Provided assistance to team members who are overwhelmed or need help
- Assisted management with the onboarding and interview process for new hires.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Education
BBA - Business Administration and Management
Middle Tennessee State University
Murfreesboro, TN05.2020
Skills
- Team and Individual Supervision
- Friendly, Positive Attitude
- Relationship Building
- Planning & Organizing
- Critical Thinking Proficiency in High Stress Situations
- Process and Schedule Improvement
Accomplishments
- Dale Carnegie Leadership Course Certification
- NeoGenomics Client Services HQ "Employee of the Month" (July 2023)
- Capella Applied Leadership Series Graduate (Dec 2023)
References
References available upon request.
Timeline
Client Services Lead
NeoGenomics
08.2024 - Current
Client Advocate
NeoGenomics Laboratories
04.2021 - 08.2024
Accessioning Technician II
NeoGenomics Laboratories
05.2016 - 04.2021
Shift Leader
The Wendy's Corporation
01.2013 - 05.2016
BBA - Business Administration and Management
Middle Tennessee State University
Similar Profiles
Anna Juncker-JensenAnna Juncker-Jensen
Senior Director, Head of Scientific Affairs at NeoGenomicsSenior Director, Head of Scientific Affairs at NeoGenomics
Damilola KadiriDamilola Kadiri
Cytogenetics Technologist at NeoGenomicsCytogenetics Technologist at NeoGenomics
Lester JunsayLester Junsay
Clinical Laboratory Technologist II - FISH at NeoGenomicsClinical Laboratory Technologist II - FISH at NeoGenomics