Sarah Hall

Capital Group

04.2011 - Current

Developed comprehensive knowledge of company products and services, enabling effective support for clients experiencing difficulties or seeking guidance.
Enhanced client satisfaction by promptly addressing concerns and resolving issues.
Collaborated closely with sales teams to identify opportunities for upselling and cross-selling services.
Established a strong rapport with both internal and external stakeholders, fostering a collaborative environment that promoted shared success.
Monitored progress towards service plan goals.
Provided support to social service clients in navigating available resources.
Developed and maintained accurate records of programs and services.
Facilitated outreach activities to build community awareness.
Cultivated and maintained relationships with community members to facilitate outreach activities.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Fostered positive customer service culture within team which led to higher customer satisfaction rates.