Taylor Organ
Clayton,NC
Summary
I have spent my time with IQVIA as a Client Services Lead within CTP managing multiple client portfolios and leading service teams to achieve results throughout pull through and biotech. I worked my way into a mentor position to train new hires and work with other leads to offer oversight and assistance with their workload. In my current role, I serve a large client pull through portfolio to ensure consistent client satisfaction and retention. I still currently offer my time to other leads to help them navigate challenging tasks and was recently appointed to lead pull through support meetings via Teams.
Overview
14
14
years of professional experience
Work History
Client Services Lead
IQVIA Biotech (CTP)
05.2021 - Current
- Enhanced client satisfaction by promptly addressing concerns and resolving issues.
- Led training sessions for new hires, ensuring they were equipped with the necessary skills to excel in their roles.
- Streamlined communication between departments for improved efficiency and service delivery.
- Organized regular team meetings to discuss progress towards goals, share successes, and address challenges collaboratively.
- Managed a team of customer service representatives, ensuring professional development and high quality performance.
- Initiated process improvements across various operational aspects within the department, driving better results through enhanced efficiency.
Probation & Parole Officer
NCDPS Adult Community Corrections
08.2018 - 04.2021
- Ensured accurate record-keeping by maintaining detailed documentation of offender progress, violations, and actions taken.
- Testified effectively in court hearings regarding offender compliance, progress, or violations as needed for informed judicial decisions.
- Improved offender rehabilitation by conducting thorough assessments and creating individualized case plans.
- Mentored new probation officers by sharing expertise in caseload management, risk assessment tools, and supervision techniques.
- Enhanced community safety by monitoring and supervising probationers and parolees in compliance with court orders.
- Evaluated success of supervision strategies through regular progress reviews and adjusted approaches as needed for optimal outcomes.
- Collaborated with treatment providers, law enforcement agencies, and community organizations for effective supervision and intervention strategies.
Sales Professional
CertaPro Painters
03.2018 - 08.2018
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Increased sales revenue by identifying and targeting high-potential markets and customer segments.
Manager/Keyholder
Moon Street USA
08.2017 - 03.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Proctor Administrator
A+ Testing and Assessment Center
12.2016 - 05.2017
- Maintained compliance with test center policies, practices and procedures.
- Maintained confidentiality of exam materials by securely storing all documents in designated locations before, during, and after testing periods.
- Streamlined exam processes by efficiently distributing, collecting, and organizing test materials before, during, and after examinations.
- Enhanced overall test-taking experience for students through effective communication and empathetic approach towards their needs during high-stress situations.
Detailer
Adam’s Auto Wash
07.2015 - 09.2016
- Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
- Collaborated with colleagues to troubleshoot challenging detailing projects, resulting in successful outcomes and satisfied clients.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Maintained a clean and organized workspace, promoting a safe working environment for all team members.
- Contributed to a positive team atmosphere by offering support and guidance to colleagues, fostering a collaborative work environment.
- Increased productivity by implementing time-saving techniques and utilizing appropriate tools for each task.
Hostess/Server
Applebee’s
01.2014 - 08.2014
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Hostess
Tribeca Tavern
07.2012 - 01.2014
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
Team Member
Rudino’s
08.2011 - 11.2011
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
Education
Bachelor of Science - Criminal Justice
East Carolina University
Greenville, NC07.2017
Skills
- Effective problem solving
- Exceptional communication
- Strong leadership
- Cross-functional coordination
- Attention to detail
- Collaboration and teamwork
- Reliability
- Task prioritization
- Self motivation
- Conflict resolution
Internship
Sanford, NC, Lee County Sheriff’s Office, 375
Timeline
Client Services Lead
IQVIA Biotech (CTP)
05.2021 - Current
Probation & Parole Officer
NCDPS Adult Community Corrections
08.2018 - 04.2021
Sales Professional
CertaPro Painters
03.2018 - 08.2018
Manager/Keyholder
Moon Street USA
08.2017 - 03.2018
Proctor Administrator
A+ Testing and Assessment Center
12.2016 - 05.2017
Detailer
Adam’s Auto Wash
07.2015 - 09.2016
Hostess/Server
Applebee’s
01.2014 - 08.2014
Hostess
Tribeca Tavern
07.2012 - 01.2014
Team Member
Rudino’s
08.2011 - 11.2011
Bachelor of Science - Criminal Justice
East Carolina University
Similar Profiles
Adrian Palacios MendezAdrian Palacios Mendez
Associate Director, Global Template Development at IQVIA BiotechAssociate Director, Global Template Development at IQVIA Biotech
Andrea TillerAndrea Tiller
Director, Head of Database Design at IQVIA BiotechDirector, Head of Database Design at IQVIA Biotech
WHITNEY A. DAVISWHITNEY A. DAVIS
Clinical Research Associate 1 at IQVIA BiotechClinical Research Associate 1 at IQVIA Biotech