JACKSON HUGHES
Nashville,TN
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
Work History
Sales Trainee
Athens Paper Company
2022.03 - Current
- Managed all House Accounts to secure customer satisfaction and repeat business by providing excellent customer experience.
- Generated and maintained over $30,000 yearly in gross margin for the company.
- Developed and sustained comprehensive understanding of products, services and competitors to enhance sales processes.
- Supported sales team with administrative assistance by communicating with customers and responding to basic inquiries.
Brand Ambassador
Action 24/7
2021.08 - 2022.03
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty, closing the sale at the end.
- Communicated product information with confidence and educated consumers about services.
Ticket Sales Representative
Nashville Predators
2019.08 - 2021.04
- Sold tickets professionally and accurately by offering information via inbound calls and providing profound customer service to Nashville Predators guests.
- Assisted every fan with the utmost respect and knowledge, making a strong first impression, handling cash transactions and preparing a daily balance reconciliation sheet.
- Communicated with team members and management to obtain current information on venue attractions and related logistics.
Marketing and Public Relations Intern
Bedroc, Inc.
2018.05 - 2018.08
- Assisted the Senior Marketing Manager with marketing research using Google AdWords and search engine optimization.
- Participated in planning sessions for rebranding and launch of new Bedroc website in conjunction with outside Public Relations firm.
- Performed research into clients’ industries and provided actionable advice for expanding their reach into the digital space.
Education
Bachelor of Arts - Business Administration, Marketing, Entrepreneurship
The University of Mississippi
Oxford, MS05.2019
High School Diploma -
Montgomery Bell Academy
Nashville, TN05.2015
Skills
- Complex Problem-Solving
- Prospecting and Cold Calling
- Interpersonal and Communication Skills
- Client Development and Retention
- Persuasive Techniques
- Customer Relations
- Revenue Generation
- Product and Service Knowledge
Accomplishments
- College Honors: Provost Scholar, Academic Excellence Award Volunteer Work: Student Marketing Association, Entrepreneurship Club, Phi Delta Theta Fraternity, Benefit for ALS Gala, Ball for Life-Mental Health Awareness, More than a Meal
- High School Achievement/Recognition: Francis Carter Service Award, Scholastic Art Competition Silver Key Award
- Extracurriculars: Chapter VP Best Buddies, Varsity Lacrosse, Hockey Team
Timeline
Sales Trainee
Athens Paper Company
2022.03 - Current
Brand Ambassador
Action 24/7
2021.08 - 2022.03
Ticket Sales Representative
Nashville Predators
2019.08 - 2021.04
Marketing and Public Relations Intern
Bedroc, Inc.
2018.05 - 2018.08
Bachelor of Arts - Business Administration, Marketing, Entrepreneurship
The University of Mississippi
High School Diploma -
Montgomery Bell Academy
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