Jackson Kaelin
Louisville,KY
Summary
Dynamic leader with a proven track record at Tea Station Asian Bistro, enhancing operational efficiency and team performance. Excelled in staff development and customer relationship management, driving sales growth and fostering a culture of excellence. Skilled in financial oversight and strategic planning, achieving significant profitability improvements.
Overview
7
7
years of professional experience
Work History
General Manager
Tea Station Asian Bistro
03.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Assistant General Manager
Tea Station Asian Bistro
12.2020 - 03.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Host
Tea Station Asian Bistro
10.2017 - 12.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
Bachelor of Business Administration - Business Administration
Indiana University Southeast
New Albany, IN05.2025
High School Diploma -
Ballard High School
Louisville, KY05.2020
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
- Training and Development
- Relationship Building
- Staff Training
- Staff training/development
- Customer Relationship Management
- Staff Supervision
- Employee Scheduling
- Verbal and written communication
- Staff Training and Development
- Administrative Skills
- Staff Development
Timeline
General Manager
Tea Station Asian Bistro
03.2023 - Current
Assistant General Manager
Tea Station Asian Bistro
12.2020 - 03.2023
Host
Tea Station Asian Bistro
10.2017 - 12.2022
Bachelor of Business Administration - Business Administration
Indiana University Southeast
High School Diploma -
Ballard High School
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