Jackson King
San Antonio
Summary
Accomplished Field Engineer with a proven track record at University Health, adept in project management and network configuration. Excelled collaborating with cross-functional teams to successful project completions, enhancing team communication, and significantly boosting user satisfaction through expert technical support. Specializes in hardware repair and technical issue analysis, ensuring optimal operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Field Engineer II
University Health
05.2024 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
Field Engineer
University Health
06.2023 - 05.2024
- Managed inventory of hardware components, keeping track of equipment status and ensuring timely replacement when necessary.
- Boosted user satisfaction by providing timely remote support for software installation, configuration, and troubleshooting.
- Maintained office PCs, networks and mobile devices.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Education
BBA - Cyber Security
The University of Texas At San Antonio
San Antonio, TX05-2023
Associate of Arts - Information Technology
Northwest Vista College
San Antonio, TX01-2022
Skills
- Cross team communication
- Project management
- Network configuration
- Software programming
- Hardware repair
- Technical reporting and documentation
- Application installations
Certification
- CompTIA Security +
- CompTIA Network +
Timeline
Field Engineer II
University Health
05.2024 - Current
Field Engineer
University Health
06.2023 - 05.2024
- CompTIA Security +
- CompTIA Network +
BBA - Cyber Security
The University of Texas At San Antonio
Associate of Arts - Information Technology
Northwest Vista College
Similar Profiles
Nicholas KelseyNicholas Kelsey
Public Safety and Security Officer at University HealthPublic Safety and Security Officer at University Health
Roxanne RodriguezRoxanne Rodriguez
LVN at University HealthLVN at University Health
Christina De JesusChristina De Jesus
Registered Nurse, Emergency Department at University HealthRegistered Nurse, Emergency Department at University Health