JACKSON LANTRIP
Birmingham,AL
Summary
Habitual organizer / people pleaser with 5+ years in administrative roles across multiple industries. Experienced in relationship development, revenue and sales data analysis, product standardization, and invoicing. Excellent communicator with a penchant for writing and editing.
Overview
8
8
years of professional experience
Work History
Customer Service Team Leader
Daxko, LLC.
07.2022 - Current
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Primarily focused in financial software, including stand-alone accounting software and financial aspects of operational software.
- Provided accounting insight to product and software development teams.
Customer Service Advocate
Daxko, LLC.
05.2021 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Combined accounting knowledge with software expertise to foster customer confidence in support, particularly involving the financial aspects of the software.
PRESIDENT
PI KAPPA PHI FRATERNITY
01.2018 - 12.2018
- Balanced chapter budget and facilitated the repayment of $43,000 of debt over the course of term as President
- Presided over the most successful fundraising period in recent fraternity history
- Acted as liaison between the Pi Kappa Phi National Organization, the University, and the Interfraternity Council
- Orchestrated and conducted weekly meetings regarding chapter finances, philanthropy, and events
- Oversaw all fraternity committee chairs, including philanthropy, recruitment, and treasury.
SERVER ASSISTANT
Shapley's Restaurant
01.2016 - 01.2018
- Assisted servers and management in providing top-notch service to guests
- Cleared and reset tables to maintain precise visual appeal of restaurant space
- Handled maintenance requests and general restaurant errands.
Education
Bachelor of Science - Accounting
UNIVERSITY OF MISSISSIPPI
Oxford, MS12.2020
Skills
- ACCOUNT MANAGEMENT
- ADMINISTRATION
- MICROSOFT OFFICE
- INVOICING
- COMMUNICATION
- RESEARCH
Hobbies and Interests
- PHOTORGRAPHY & VIDEOGRAPHY
- HIKING
- VINYL COLLECTING
- WEIGHTLIFTING
- VIDEO/BOARD GAMES
Timeline
Customer Service Team Leader
Daxko, LLC.
07.2022 - Current
Customer Service Advocate
Daxko, LLC.
05.2021 - 07.2022
PRESIDENT
PI KAPPA PHI FRATERNITY
01.2018 - 12.2018
SERVER ASSISTANT
Shapley's Restaurant
01.2016 - 01.2018
Bachelor of Science - Accounting
UNIVERSITY OF MISSISSIPPI
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