Jackson Lawrence
Cincinnati,OH
Summary
Dedicated and adaptable information technology specialist. Familiar with business practices and its standards. Excellent skills in infrastructure, data management and enterprise operations. Quick to troubleshoot and successful at resolving diverse issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Vehicle Driver
UPS
Cincinnati, OH
10.2020 - 12.2024
- Managed over 100 stops on a day-to-day basis
- Coordinated efficient routes to avoid delays and optimize schedules
- Designed routes for myself and other team members
IT/Court Reporting Assistant
The Legal Connection
Austin, TX
05.2024 - 01.2025
- Obtain and organize all exhibits for deposition transcripts
- Remote Deposition videographer monitoring of video conference depositions
- Scheduling of video-conferenced deposition links
- Assist with completion of CR E-Filing processes
Technical Support Specialist
London Computer Systems
Cincinnati, Ohio
01.2025 - Current
- Provided end-user support for LCS software products, ensuring customer satisfaction through prompt and effective issue resolution.
- Explained technical concepts to non-technical users in a clear and accessible manner, improving overall customer understanding and satisfaction.
- Assisted in the configuration and installation of LCS software, ensuring optimal system performance and compatibility.
Education
Bachelor of Arts - Cybersecurity
University of Cincinnati
Cincinnati, OH04-2024
Associate of Applied Science - Information Technology
University of Cincinnati Clermont College
Cincinnati, OH01.2022
Skills
- Software installation
- Desktop support
- Technical support
- Technical troubleshooting
- Operating systems
- JavaScript
- Ticketing System
- E-filing processes
Certification
- Google IT Support
Timeline
Technical Support Specialist
London Computer Systems
01.2025 - Current
IT/Court Reporting Assistant
The Legal Connection
05.2024 - 01.2025
Personal Vehicle Driver
UPS
10.2020 - 12.2024
Bachelor of Arts - Cybersecurity
University of Cincinnati
Associate of Applied Science - Information Technology
University of Cincinnati Clermont College
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