Jackson Lee
Cypress,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Currently a student at the University of Houston, studying Intergraded Communication. I have goals to work in the Music Industry, and very eager and motivated to have that dream fulfilled.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Crunch Fitness
05.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Educated and engaged customers with new bank products and services.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
Banquet Server
Pebble Creek CC
03.2023 - 08.2023
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Host
Saltgrass
04.2021 - 01.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor of Arts - Integrated Communications
University of Houston
Houston, TX05-2026
Skills
- Following scripts
- Brand representation
- Seating arrangements
- Greeting guests
- Sales expertise
- Multitasking proficiency
- Team player mentality
- Adaptable to change
- Exceptional communication
- Strong teamwork
- Professionalism
Timeline
Member Service Representative
Crunch Fitness
05.2023 - Current
Banquet Server
Pebble Creek CC
03.2023 - 08.2023
Host
Saltgrass
04.2021 - 01.2022
Bachelor of Arts - Integrated Communications
University of Houston