Summary
Overview
Work History
Education
Skills
Timeline
Generic
Latifah  Maye

Latifah Maye

Mobile,AL

Summary

I am currently looking for a part time full time position in an environment with great opportunity to enhance within the company, Which also offers an increase in benefits for myself and family.

Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.

Knowledgeable Member Advocate with proven background in enhancing member satisfaction and addressing concerns promptly. Possesses valuable experience in managing member inquiries and resolving issues efficiently. Demonstrated ability in effective communication and problem-solving to support team goals.

Professional service professional with focus on member satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction experience. Known for strong collaboration skills and adaptability to changing requirements. Reliable in supporting team efforts and maintaining high service standards.

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

15
15
years of professional experience

Work History

Member Service Representative

Results/ Centene
Remote
09.2019 - 12.2025
  • Assisted members with account inquiries and transaction processing to ensure satisfaction.
  • Resolved customer disputes efficiently, enhancing overall member experience and retention.
  • Educated members on product offerings and services, driving engagement and usage.
  • Collaborated with team to streamline service processes, improving efficiency and service quality.
  • Developed training materials for staff on updated systems and procedures to ensure compliance and consistency.
  • Led initiatives to enhance customer feedback collection, informing service improvement strategies.
  • Mentored new representatives, providing guidance on best practices in member service operations.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Verified customer identification and documentation for compliant transactions.
  • Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
  • Resolved customer issues through thorough dispute investigation.

Mac Advisor

Kelly Connect/Apple
Remote
12.2018 - 07.2020
  • This position require momer service along with assisting with tech issue regarding iPhone, Mac, iPad Air and Apple watches, we also had to meet a metric each and every month also did constant training also had to verify and validate each customer account to great security measures as well and apply notations to each customer account.
  • Provided expert guidance on Apple products and services to enhance customer satisfaction.
  • Resolved complex technical issues using troubleshooting tools and resources effectively.
  • Trained and mentored new advisors in customer service protocols and product knowledge.
  • Analyzed customer feedback to identify trends and improve service delivery processes.
  • Collaborated with cross-functional teams to implement strategies that enhanced user experience.
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.

Customer service representative

NCO/EGS/Alorica
Mobile, AL
01.2015 - 01.2017
  • Provide excellent customer service, maintain a positive attitude, take payments, set payment arrangements, validate customers accounts, update credit class, deposit status, work credit emails, and make notations to each account.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume call traffic while maintaining quality service standards.
  • Collaborated with team members to improve workflow efficiency and customer satisfaction metrics.
  • Developed training materials to enhance onboarding processes for new hires.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Sales Representative

Hertz
Mobile, AL
09.2012 - 01.2015
  • Make, change, and modify reservations, provide excellent customer service, and maintain a positive attitude, handle each call in a timely manner, maintain a monthly quota, and up sale.

Sales Associate

Dillard's
Mobile, AL
06.2011 - 01.2012
  • Maintain a positive attitude, greet everyone, provide assistance throughout the store to customers whenever need, Maintain excellent Customer Service, provide great Sales skills, maintain a daily quota, also maintain a clean environment, as well as assist each customer within a timely manner.

Cashier

Super Target
Mobile, AL
10.2010 - 06.2011
  • Maintain the front in, provide excellent customer service, maintain a clean environment, assist customer with needs, as well to promote the target card.

Education

Diploma -

Baker High School
Mobile, AL
01.2010

No Degree - Human Resources Management

Strayer University

Skills

  • Excellent customer service skills, telephone etiquette, a great team player, people Oriente, a quick learner, wonderful multi tasking skills, and great typing skills
  • Customer service
  • Relationship building
  • Financial transactions
  • Customer support
  • Call center experience
  • Transaction processing
  • Dispute resolution
  • Account management
  • Issue resolution
  • Escalation handling
  • Product recommendations
  • Complaint handling
  • Document processing
  • Payment processing
  • Healthcare
  • Calm and professional under pressure
  • Problem resolution
  • Computer skills
  • Customer relations
  • Microsoft office
  • Calm under pressure
  • Sales and upselling
  • De-escalation techniques
  • Following scripts
  • Call documentation

Timeline

Member Service Representative

Results/ Centene
09.2019 - 12.2025

Mac Advisor

Kelly Connect/Apple
12.2018 - 07.2020

Customer service representative

NCO/EGS/Alorica
01.2015 - 01.2017

Sales Representative

Hertz
09.2012 - 01.2015

Sales Associate

Dillard's
06.2011 - 01.2012

Cashier

Super Target
10.2010 - 06.2011

Diploma -

Baker High School

No Degree - Human Resources Management

Strayer University