Summary
Overview
Work History
Education
Skills
Stock Exchange
Timeline
Generic

Jackson Mcclellion

Starkville,MS

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Member Service Representative

Planet Fitness
05.2023 - 08.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Educated and engaged customers with new bank products and services.
  • Responded to customer calls and emails to answer questions about products and services.
  • Opened customer accounts and provided deposit and withdrawal receipts.

Member Service Representative

Planet Fitness
05.2022 - 08.2022
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Sought ways to improve processes and services provided.
  • Promptly responded to inquiries and requests from prospective customers.

Server

The Crawfish House
03.2021 - 07.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

No Degree - Bachelor of Business in Finance

Mississippi State University
Starkville, MS
05.2025

Skills

  • Trained in Salesforce
  • Member Retention
  • Telephone Reception
  • Customer Retention Strategies
  • Communications Strategies
  • POS Systems and Ordering Platforms
  • Microsoft Office

Stock Exchange

I use different mobile apps to buy and trade stocks. Learning how to read trends of when to buy and when to sell.

Timeline

Member Service Representative

Planet Fitness
05.2023 - 08.2023

Member Service Representative

Planet Fitness
05.2022 - 08.2022

Server

The Crawfish House
03.2021 - 07.2021

No Degree - Bachelor of Business in Finance

Mississippi State University
Jackson Mcclellion