Jackson Miller
Walnut Shade,MO
Summary
Highly skilled Agent with a background in managing complex transactions, negotiations and client relationships. Possess strong negotiation skills, ability to handle high-pressure environments and maintain confidentiality. Demonstrated success in building trustful relationships with clients, improving sales performance and ensuring customer satisfaction. Have contributed significantly to previous work environment through strategic planning and efficient problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Durable Medical Equipment Technician
Cox Health Systems
Branson, Missouri
10.2024 - Current
- Identified opportunities for improvement in existing processes used to manage durable medical equipment inventory.
- Provided technical assistance to customers regarding use of durable medical equipment.
- Reported data for maintenance, installations, and inventory assessments.
- Classified excess and in-use medical equipment condition to determine serviceability.
- Performed preventive maintenance on medical equipment, including testing, calibration, cleaning and lubrication of components.
- Ordered replacement parts for DMEs when necessary from suppliers.
- Monitored stock levels of supplies required to maintain medical equipment operations.
- Troubleshot problems with malfunctioning medical equipment and replaced defective parts as needed.
- Repaired and tested patient monitors, ventilators, wheelchairs, lifts and other related DMEs.
- Trained patients on how to properly operate medical equipment.
- Demonstrated correct operation and preventive maintenance of medical equipment to personnel.
- Reconciled discrepancies between purchase orders and received shipments.
- Assisted in the delivery of DMEs such as hospital beds, oxygen tanks and nebulizers to patients' homes or healthcare facilities.
- Demonstrated excellent customer service skills when interacting with patients, families and healthcare professionals.
- Ensured compliance with safety standards while handling medical equipment.
Home Theater Installation Agent
Best Buy
Branson, Missouri
07.2018 - 10.2024
- Provided customer service to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
- Upsold additional products or services when appropriate in order to meet sales goals.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Followed established procedures for processing returns, exchanges, refunds while maintaining high levels of accuracy.
- Participated in ongoing training programs related to job duties or responsibilities.
- Adhered strictly to company policies regarding confidentiality of client information.
Appliance Delivery Technician
Best Buy
Springfield , MO
07.2016 - 07.2018
- Recorded mileage driven, fuel costs, and any problems encountered while making deliveries.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Transported and safely delivered items to prevent damage or loss.
- Operated hand trucks, dollies, pallet jacks, forklifts, hoists and other material handling equipment as needed.
- Drove safely in compliance with traffic laws and defensive driving techniques.
- Used road maps or GPS to verify routes and designated addresses.
- Cleaned the interior and exterior of the truck at the end of each shift.
Merchandising Team Lead
Best Buy
Springfield, Mo, Mo
05.2013 - 07.2016
- Assisted in developing visual displays for products in store aisles or shelves.
- Kept records of vendor and supplier expenditures and organized financial documents into company databases.
- Collaborated with company managers regarding product pricing, promotions and markdowns.
- Managed staff scheduling activities such as vacation requests or shift changes.
- Provided guidance and training to new employees on merchandising policies, procedures, and standards.
- Conducted regular meetings with team members to discuss goals, objectives, and challenges.
- Assessed condition of shipped products upon arrival to meet quality standards.
Sales Associate
Best Buy
Branson
05.2011 - 05.2013
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
Movie Theater Employee
Nova Cinemas
Branson, Missouri
03.2008 - 06.2010
- Greeted customers and provided information about movies, tickets, concessions, and theater policies.
- Maintained a clean environment by sweeping floors, cleaning bathrooms, and wiping down concession areas.
- Performed daily inventory counts on concession products such as popcorn, candy, fountain drinks.
- Ensured compliance with health regulations related to food handling practices.
- Monitored auditoriums throughout movie presentations to ensure guest satisfaction.
- Worked closely with management team to complete assigned tasks efficiently.
- Swept food, debris and trash off of lobby and movie room floors.
Education
High School Diploma -
Branson High School
Branson, MO05-2010
Skills
- Schedule Management
- Lead prospecting
- Sales closing
- Relationship Building
- Industry Expertise
- Order Fulfillment
- Information documentation
- Problem-solving skills
- Critical Thinking
- Positive Attitude
- Strong communication abilities
Timeline
Durable Medical Equipment Technician
Cox Health Systems
10.2024 - Current
Home Theater Installation Agent
Best Buy
07.2018 - 10.2024
Appliance Delivery Technician
Best Buy
07.2016 - 07.2018
Merchandising Team Lead
Best Buy
05.2013 - 07.2016
Sales Associate
Best Buy
05.2011 - 05.2013
Movie Theater Employee
Nova Cinemas
03.2008 - 06.2010
High School Diploma -
Branson High School