- Backpacking and Hiking
- Adventure Travel
- Kayaking
- Camping
Jackson Shepherd
Philadelphia,PA
Summary
Results-driven Food and Beverage Manager with expertise in staff supervision, operations management, and sanitation standards. Proven track record in optimizing inventory systems and enhancing team performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Wawa
03.2020 - Current
- Directed daily operations, ensuring high-quality food and beverage service standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Trained and mentored staff, enhancing team performance and service delivery.
- Developed and executed strategic marketing initiatives to increase customer engagement.
- Analyzed customer feedback, driving continuous improvement in service offerings.
- Oversaw compliance with health and safety regulations, maintaining a safe work environment.
Server
Solomons Island Yacht Club
07.2011 - 12.2019
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Trained and mentored junior staff on menu knowledge and service protocols.
- Collaborated with kitchen staff to coordinate timely food delivery, minimizing wait times.
- Managed multiple tables efficiently during peak hours, enhancing overall service flow.
- Implemented process improvements that streamlined service operations and increased efficiency.
Recreation Leader
Navy Community Recreation
05.2015 - 08.2019
- Developed and implemented recreational programs for diverse community members.
- Coordinated special events and activities, ensuring smooth execution and participant engagement.
- Trained and mentored junior staff to enhance team performance and service delivery.
- Managed facility operations, ensuring safety standards and compliance with regulations.
- Developed positive and productive relationships with kids, parents and staff.
- Cultivated positive relationships with participants, parents, and colleagues to foster a supportive recreational environment.
Warehouse Assistant
Choice Floor Center
01.2016 - 05.2019
- Operated forklifts and pallet jacks to efficiently move materials within warehouse.
- Maintained accurate inventory records using inventory management software.
- Collaborated with team members to optimize order fulfillment processes.
- Ensured compliance with safety standards during daily operations and equipment use.
- Coordinated with delivery drivers to streamline loading and unloading operations.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Education
High School Diploma -
Patuxent High School
Lusby, MDSkills
- Labor management
- Sanitation standards
- Training and onboarding
- Customer service
- Operations management
- ServeSafe manager
- Staff supervision
- Coaching and mentoring
Certification
ServSafe Certification
Interests
Timeline
Food and Beverage Manager
Wawa
03.2020 - Current
Warehouse Assistant
Choice Floor Center
01.2016 - 05.2019
Recreation Leader
Navy Community Recreation
05.2015 - 08.2019
Server
Solomons Island Yacht Club
07.2011 - 12.2019
High School Diploma -
Patuxent High School