Jackson Smith
Kirkland,WA
Summary
Results-driven professional with a proven track record in customer-centric roles, including Aquatics Concierge and USA Hockey Official. Excels in fostering strong client relationships through exceptional communication and service skills, leading to revenue generation and positive customer experiences. Eager to leverage my interpersonal talents, strategic thinking, automotive knowledge and adaptability into a dynamic sales position. Committed to delivering persuasive pitches, cultivating new leads, and driving business growth while upholding the highest standards of integrity and professionalism.
Overview
9
9
years of professional experience
Work History
Aquatics Concierge
PRO Club
08.2022 - Current
- Skillfully handle inquiries, concerns, and feedback from members, ensuring their needs are addressed promptly and professionally.
- Collaborated with the sales team to develop strategies and pitches that resonated with potential members, leading to a higher conversion rate.
- Streamlined billing processes by maintaining accurate records and promptly resolving any discrepancies, contributing to efficient financial operations.
- Utilized software and tools to manage schedules, track member interactions, and generate reports, enhancing overall efficiency and accuracy.
- Utilized persuasive communication techniques to upsell services and packages, contributing to over $1 million dollars in annual billed program revenue.
- Personalized interactions with clients, remembering important details and preferences, resulting in enhanced customer experiences.
On Ice Official
USA Hockey
06.2016 - Current
- Skillfully managed conflicts and disputes on the ice, defusing tensions and ensuring that games proceeded smoothly and in accordance with regulations.
- Exhibited composure under pressure, consistently making impartial judgments that contributed to a balanced and enjoyable game experience.
- Managed game dynamics and maintained control over high-pressure situations, making quick and informed decisions to uphold game integrity.
- Displayed a strong grasp of intricate rule interpretations, providing clear explanations to players and coaches to enhance their understanding of officiating decisions.
Education
Associate of Science - Digital Marketing in Marketing/Sales
Bellevue College
Bellevue WASkills
- Critical Thinking
- Sales & Negotiation
- Elite Written and Verbal Communication
- Elite Technical Proficiency
- Automotive Product Knowledge
- Conflict Resolution
Timeline
Aquatics Concierge
PRO Club
08.2022 - Current
On Ice Official
USA Hockey
06.2016 - Current
Associate of Science - Digital Marketing in Marketing/Sales
Bellevue College