Joseph Pronti
Savannah,GA
Summary
Dynamic Aquatics Engineer at Sunny’s Pool & Spa, adept at problem resolution and innovative thinking. Enhanced operational efficiency by identifying bottlenecks and implementing effective solutions. Proven ability to manage high-pressure situations while maintaining exceptional service quality, fostering strong customer relationships, and training team members to elevate performance.
Overview
15
15
years of professional experience
Work History
Aquatics Engineer
Sunny’s Pool & Spa
01.2024 - 01.2025
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Optimized engineering processes by implementing innovative solutions and streamlining workflow.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
Server
Kiss Cafe
01.2023 - 01.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Server
Seabrook Country Club
01.2021 - 01.2023
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Project Manager
Rj Landscape and Construction
01.2017 - 11.2020
- Researched and extracted data to complete tasks.
- Defined problems to make decisions and moved forward to support quick resolution.
- Analyzed and understood situation to develop action plan.
- Utilized problem-solving skills to reduce or eliminate company expenses.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures.
Server
Smokey Bones Bar & Fire Grill
01.2010 - 11.2016
- Facilitated workshops on problem-solving techniques, enhancing team's ability to manage challenges.
- Solved complex customer complaints, restoring confidence in company services.
- Optimized supply chain logistics, ensuring timely delivery of products and reduction in waste.
- Enhanced team productivity by streamlining workflow processes.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
Education
Licensed Real Estate Agent -
NYS Real Estate
Farmingdale, NY2008
Patchogue Medford
Medford, NY2005
Skills
- Critical thinking
- Project management
- Project planning
- Data analysis
- Logical reasoning
- Problem identification
- Innovative thinking
- Quantitative skills
- Analytical thinking
- Risk assessment
- Strategic planning
- Root-cause analysis
- Problem resolution
- Calm and professional under pressure
- Physical strength (6’5” 240lbs)
Timeline
Aquatics Engineer
Sunny’s Pool & Spa
01.2024 - 01.2025
Server
Kiss Cafe
01.2023 - 01.2024
Server
Seabrook Country Club
01.2021 - 01.2023
Project Manager
Rj Landscape and Construction
01.2017 - 11.2020
Server
Smokey Bones Bar & Fire Grill
01.2010 - 11.2016
Licensed Real Estate Agent -
NYS Real Estate
Patchogue Medford