Jackson Stillman
Idaho Falls,ID
Summary
Customer-focused professional with background in customer care service. Skilled in resolving complex customer issues, managing high-volume calls, and maintaining strong customer relationships. Strengths include active listening, problem-solving, and communication skills. Significant impact made in previous role by improving customer satisfaction and loyalty through exceptional service delivery.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Customer Care Service French
Melaleuca the wellness company
Idaho Falls, ID
05.2024 - 10.2024
- Answered customer inquiries via telephone and email in a professional and courteous manner.
- Provided customers with product and service information, including availability, features and benefits.
- Resolved customer complaints regarding sales and service.
- Processed orders, forms, applications, and requests.
- Maintained customer records by updating account information.
- Checked to ensure that appropriate changes were made to resolve customers' problems.
- Verified customer information accuracy by comparing it against various databases.
- Built sustainable relationships of trust through open and interactive communication with customers.
- Documented all call information according to standard operating procedures.
- Performed follow-up calls to confirm resolution of customer issues or concerns.
Missionary
The Church Of Jesus Christ Of Latter Day Saints
08.2021 - 08.2023
- Developed and implemented a plan to facilitate spiritual growth in a local church.
- Organized and led weekly Bible study sessions for the church congregation.
- Assisted in organizing mission trips to other countries, including fundraising efforts, travel plans, and lodging arrangements.
- Monitored progress of new converts by visiting them regularly and providing support when needed.
- Created resources for teaching Biblical principles to children and adults alike.
Eagle Scout Project Leader
Boy Scouts of America
Idaho Falls, ID
08.2018 - 10.2020
- Developed, coordinated, and executed Eagle Scout project plans.
- Organized resources and materials to complete the project on time.
- Facilitated communication between volunteers, sponsors, and stakeholders.
Education
High School Diploma -
Bonneville High School
Idaho Falls, ID05-2021
Skills
- Database Research
- Billing coordination
- First Call resolution
- Payment Processing
- Custom order management
- Call logging
- Customer Service
- Problem Resolution
- Call center experience
Timeline
Customer Care Service French
Melaleuca the wellness company
05.2024 - 10.2024
Missionary
The Church Of Jesus Christ Of Latter Day Saints
08.2021 - 08.2023
Eagle Scout Project Leader
Boy Scouts of America
08.2018 - 10.2020
High School Diploma -
Bonneville High School