Jackson Swain
Westborough,MA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. As well as continuing education into the IT-Security field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Manager
Dental Place Westborough
01.2023 - Current
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and over 20 staff members, facilitating open channels of communication to address concerns or issues promptly.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coached new hires on company processes while managing employees to achieve maximum production.
Lead Dental Assistant
Bay State Endodontics
06.2022 - 01.2023
- Enhanced patient comfort by providing thorough explanations of dental procedures and answering questions with patience.
- Streamlined appointment scheduling and billing processes, improving overall office efficiency.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Maintained detailed patient records, contributing to better-informed treatment decisions and continuity of care.
- Prepared treatment rooms efficiently, adhering to strict sanitation guidelines to ensure patient safety.
Cleaning Technician
East Coast Cleaning
06.2017 - 03.2022
- Enhanced customer satisfaction by maintaining a clean and hygienic environment in commercial spaces.
- Performed deep-cleaning tasks for optimal sanitation levels in high-traffic areas.
- Safeguarded property integrity by careful handling of client belongings during the cleaning process.
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Conducted routine inspections to ensure all areas met or exceeded cleanliness standards set forth by clients or regulatory agencies.
Education
Certification - Dental Assisting
Southeastern Technical Institute
South Easton, MA06.2022
Skills
- Administrative Support
- Bookkeeping
- Staff Hiring
- Expense Reporting
- Workforce Management
- Billing
- Office Management
- Training and Coaching
- Human Resources
- Customer Service
Certification
- Certified Dental Assistant
Additional Information
Currently pursuing my AS in Cyber Security as well as certifications in CompTIA A+, Network+, and Security+.
Timeline
Office Manager
Dental Place Westborough
01.2023 - Current
Lead Dental Assistant
Bay State Endodontics
06.2022 - 01.2023
Cleaning Technician
East Coast Cleaning
06.2017 - 03.2022
Certification - Dental Assisting
Southeastern Technical Institute
- Certified Dental Assistant
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