Jackson Taetsch
Summary
Resourceful field professional supporting daily service projects through scheduling, routing, material tracking, and accurate job completion. Hands-on troubleshooting, safety compliance, and clear communication with customers and internal teams support reliable operations from start to finish.
Overview
3
3
years of professional experience
Work History
Field Technician
Spectrum
Auburn, New York
09.2024 - 09.2026
- - Coordinated daily field service projects from scheduling to completion in a high-volume work setting, ensuring timely delivery and customer satisfaction. - Coordinated routes, appointments, materials, equipment, and job requirements while balancing competing deadlines and changing field conditions. - Troubleshot technical issues and implemented practical solutions, completing work accurately and safely with minimal supervision. - Collaborated with customers and internal teams to provide updates, clarify requirements, and resolve issues, maintaining comprehensive job records and tracking company equipment and vehicles.
- Facilitated the installation of internet, TV, and voice services in customer residences to enhance entertainment and communication capabilities.
- Diagnosed and repaired cable, modem, and WiFi problems with diagnostic tools to ensure optimal service performance.
- Executed repairs on wiring, connectors, and equipment during field service visits to ensure reliable service delivery.
Sales Associate
GNC Live Well
Camillus, New York
11.2023 - 09.2024
- Delivered customer-focused sales and service in a high-volume retail environment and enhanced customer satisfaction. Helped customers make informed decisions about their purchases to enhance their shopping experience. in product selection, organized inventory, and optimized merchandise displays for better visibility. Processed transactions efficiently while supporting daily store operations to ensure a smooth workflow. Built communication, problem-solving, and time-management skills while working independently and with a team.
- Assisted customers in a GNC Live Well nutrition store with supplement and wellness selections.
- Recommended vitamins, protein, and fitness products based on customer needs.
- Processed sales transactions using point-of-sale register and payment systems.
Groundskeeper
Westvale Golf Club
Camillus, New York
04.2023 - 11.2023
- Coordinated golf course duties across grounds maintenance, course operations, member service, and facility support, adapting to shifting priorities to ensure seamless operations. Assisted in task completion, equipment use, and guest services, ensuring consistent support for the overall course experience. Collaborated with management and staff to uphold course quality, facilitate events, and streamline daily operations.
- Maintained greens, fairways, and bunkers for Westvale Golf Club course standards.
- Ensured well-groomed turf for optimal playability and aesthetics. using riding mowers and handheld equipment across club grounds.
- Performed raking of bunkers to ensure consistent quality of play. and repaired divots to keep playing surfaces clean.
Education
Professional/Technical Training - Broadband & Telecommunications
National Cable Television Institute
Online12-2024
Associate of Arts - General Studies
Onondaga Community College
Syracuse, NY06-2023
High School Diploma -
West Genesee High School
Camillus, NY06-2021
Skills
- Field Operations
- Project Coordination
- Scheduling & Task Management
- Work Order Management
- Resource Coordination
- Equipment Maintenance
- Technical Diagnostics
- Safety Compliance
- Problem Solving & Troubleshooting
- Client & Team Communication
- Time & Priority Management
- Construction Field Support
Timeline
Field Technician
Spectrum
09.2024 - 09.2026
Sales Associate
GNC Live Well
11.2023 - 09.2024
Groundskeeper
Westvale Golf Club
04.2023 - 11.2023
Professional/Technical Training - Broadband & Telecommunications
National Cable Television Institute
Associate of Arts - General Studies
Onondaga Community College
High School Diploma -
West Genesee High School