Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jackson Wagner

Elkhorn

Summary

Experienced with leading technical teams to ensure optimal system functionality. Utilizes problem-solving skills to address technical challenges and improve operational efficiency. Track record of effective team management and technical proficiency in troubleshooting and repair.

Overview

11
11
years of professional experience

Work History

Lead Technician

Google Fiber
02.2025 - Current
  • Supervise and train a team of field technicians in the installation, maintenance, and troubleshooting of residential and commercial internet services
  • Led on-site assessments and ensured accurate installation of fiber optic, coaxial, and ethernet cabling in accordance with industry standards
  • Ensured compliance with safety protocols and company policies during field installations and service calls
  • Monitored inventory of equipment and tools, reported usage needs and coordinated resupply needs
  • Provide quality assessments of in field technicians to ensure they are in alignment with service standards and customer expectations
  • Upheld interviews for future I&R/Drop technicians

I&R Technician

Google Fiber
04.2024 - Current
  • Engage in in-home internet installations
  • Possesses strong time management and great customer service skills
  • Obtained the knowledge of home infrastructures for cleanly installations and repairs as well as some drop tech knowledge
  • Started the Omaha market with a small crew

Sales Rep

Shamrock Roofing and Construction
01.2023
  • Responsible for helping homeowners get their roof replaced
  • Mastered the art of sales pitches
  • Inspected the state of the homeowners roofs, gutters, downspouts and collateral
  • Worked with two to ten people in one area for obtaining claims (blitzing)

Window Cleaner

Fish Window Cleaning
01.2023 - 01.2024
  • Mastered great customer service
  • Professionally cleaned residential, commercial and private places
  • Trained professionally in the art of cleaning windows
  • Easily able to work with others and by myself
  • Reliable driver

Infantry 11B

Fort Benning
01.2021 - 01.2022
  • Solidified manners, cleanliness and daily routine(s).
  • Assured my ability to work with others and problem solve quickly.
  • Generated a stronger mindset.
  • Professionally trained to de-escalate problematic situations.
  • Respect chain of command.

Delivery Driver

Pizza Hut
  • Assisted crew with sanitizing all utensils and dishes.
  • Assured all deliveries were delivered in a timely and calm manner.
  • Maintained a calm manner when busy.
  • Built relationships with crew members.

Stocker

Fareway
01.2020 - 01.2021
  • Assured all shelves were stocked and properly faced towards the customers.
  • Management assured employees that hard work prospered. (benefits)
  • Ability to learn different positions within the company.
  • Learned to respect the chain of command.

Airport Management Intern

Sioux Gateway Airport
01.2019 - 01.2019
  • Determined whether construction could be done within a certain time frame and or in weather conditions.
  • Assured the public that the runway was safe to use.
  • Managed/Assured all employees had ID badges and were in the right department according to their job descriptions.
  • Escorted nonpersonal onto the runway for inspections and construction.
  • Relayed information to ATCT (Air Traffic Control Tower).

Food Runner

The Mark
01.2017 - 01.2019
  • Managed the kitchen window to properly prepare food for customers.
  • Assured food was taken out within a timely manner(s).
  • Generated fast past walking and working skills.
  • Ability to learn Spanish from the cooking staff.
  • Built relationships with crew members.

Team Trainer

Arby's
01.2015 - 01.2018
  • Led coworkers to a correct way of knowing information.
  • Determined/Assisted if any changes needed to happen within the building. Fixing information for the menu, employees acting out of the ordinary.
  • Motivated team bonding, coordination and customer satisfaction.
  • Maintained my station(s) when I was needed such as fryers, counter register, drive through order taker, drive through cashier and finally on the line making sandwiches.

Education

Iowa Lakes Community College
01.2021

Diploma - undefined

Elkhorn High
01.2017

Skills

  • Network Infrastructure Installation & Maintenance
  • Fiber Optic, Coaxial, and Ethernet Experience
  • VOIP & IP Networking
  • Team Leadership & Personnel Training
  • Chain of Command Communication
  • High Stress Decision Making
  • Physical and Mental Endurance
  • Attention to Detail
  • Problem Solving & Critical Thinking
  • Time Management & Task Collaboration

Accomplishments

  • Received a promotion to Lead Technician within 7 months of being an installer
  • Leading a team of technicians to set the standard that comply with company standards/policies
  • Disciplined and mission-driven with a background in military, who answered a higher calling by joining the U.S. Army
  • Earned Private Pilot certification after rigorous training, demonstrating advanced aptitude in navigation aeronautical decision-making, and situational awareness under pressure

Languages

English
Full Professional

Timeline

Lead Technician

Google Fiber
02.2025 - Current

I&R Technician

Google Fiber
04.2024 - Current

Sales Rep

Shamrock Roofing and Construction
01.2023

Window Cleaner

Fish Window Cleaning
01.2023 - 01.2024

Infantry 11B

Fort Benning
01.2021 - 01.2022

Stocker

Fareway
01.2020 - 01.2021

Airport Management Intern

Sioux Gateway Airport
01.2019 - 01.2019

Food Runner

The Mark
01.2017 - 01.2019

Team Trainer

Arby's
01.2015 - 01.2018

Delivery Driver

Pizza Hut

Diploma - undefined

Elkhorn High

Iowa Lakes Community College

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