Summary
Overview
Work History
Education
Skills
Certification
Interests
Languages
Accomplishments
Timeline
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Jackson David Pena Goncalves

Hialeah

Summary

Dynamic Security Manager with a proven track record at Elite Guard, adept at developing robust security protocols and conducting thorough risk assessments. Skilled in report writing and team management, I enhance safety through effective training and incident response coordination, fostering a secure environment while ensuring compliance with safety regulations.


LICENSED - Florida Class G Statewide Firearm License and Florida Class D (Unarmed security officer)

Overview

16
16
years of professional experience
1
1
Certification

Work History

Security Officer

Blue Angel Security School
01.2023 - Current
  • Monitored premises to ensure safety and security protocols were followed.
  • Conducted routine patrols to identify and mitigate potential security risks.
  • Assisted in maintaining accurate incident reports for effective communication with management.
  • Responded promptly to alarms and emergencies, ensuring swift resolution of issues.
  • Patrolled commercial property and associated parking garage.

Office Manager

Finance Service Experts LLC
04.2023 - 07.2025
  • Streamlined office operations by implementing efficient scheduling and communication systems.
  • Coordinated staff training sessions to enhance team productivity and compliance with procedures.
  • Conducted market research to identify new sales opportunities and optimize product offerings.
  • Developed and maintained strong relationships with clients to drive repeat business and referrals.

Security Officer

Oses Security
07.2024 - 02.2025
  • Engaged with visitors and staff to provide information and enhance security awareness.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

Bakery Manager

Savia Bakery Deli C.A
01.2010 - 08.2021
  • Managed daily operations of bakery, ensuring product quality and consistency.
  • Supervised and trained staff on baking techniques and food safety standards.
  • Implemented inventory management system to optimize stock levels and reduce waste.
  • Developed seasonal menu offerings based on customer preferences and market trends.

Education

High School Diploma -

Unidad Educativa Nacional
Caracas, Venezuela
07-2010

Skills

  • Report writing
  • Incident reports
  • Safety and security procedures
  • Safety and security regulations
  • General security
  • Emergency planning
  • Schedule oversight
  • Security team management

Certification

  • LICENSED G AND E IN THE STATE OF FLORIDA


Licensed Firearm Use: The primary function is to carry and use a firearm while performing security duties.

  • State Regulation: The license is issued by the Florida Department of Agriculture & Consumer Services (FDACS) and is mandatory for carrying a firearm in private security.
  • Firearms Training: A core certification is the training required for the G license, which includes firearms safety, marksmanship, and a live fire qualification.


Interests

  • Music
  • Gym Workouts
  • Martial Arts
  • Adventure Travel

Languages

Spanish
Native or Bilingual
English
Limited Working

Accomplishments

    Implemented security measures and technologies that decreased security incidents by a quantifiable percentage, such as 30% or more.

    Introduced or improved emergency management plans, resulting in a measurable decrease in disaster recovery time.

    Managed, trained, and guided security personnel, leading to improved team performance and operational efficiency.

    Orchestrated a seamless transition to remote operations, maintaining high levels of uptime and service during critical periods

Timeline

Security Officer

Oses Security
07.2024 - 02.2025

Office Manager

Finance Service Experts LLC
04.2023 - 07.2025

Security Officer

Blue Angel Security School
01.2023 - Current

Bakery Manager

Savia Bakery Deli C.A
01.2010 - 08.2021

High School Diploma -

Unidad Educativa Nacional