Jacky Hanna
Clinton Township
Summary
As an accomplished Account Manager, I excel in tracking and tracing loads, ensuring seamless logistics operations and timely deliveries. Utilizing cutting-edge technology, I monitor shipments from origin to destination, resolving any discrepancies or delays promptly. Simultaneously, I aggressively expand our network by recruiting new asset carriers daily, forging strategic partnerships and negotiating favorable agreements. My expertise in supply chain optimization and carrier relations enables me to consistently increase capacity, improve service quality, and drive business growth. Through my tireless efforts, I maintain a robust and reliable carrier base, guaranteeing efficient transportation solutions for our clients.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Account Manager
palogix supply chain services
10.2022 - Current
- Manager in tracking and tracing.
- Carrier Sales Representative.
- Assisted in the loading, unloading, and securing of freight onto trailers.
- Provided excellent customer service during pickups and deliveries.
- Completed paperwork accurately and delivered it in a timely manner.
- Provided assistance with loading and unloading freight as needed.
- Worked well with dispatchers to communicate route and schedule changes.
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Booking loads.
Manager
Trust delivery
08.2020 - 09.2022
- Planned and coordinated routes for oversized load transportation.
- Maintained accurate records of cargo and delivery times.
- Provided excellent customer service during pickups and deliveries.
- Driver's recruiter.
- Getting more than 15 drivers in one week.
- I was responsible for booking loads for all 11 drivers.
- Driver dispatcher.
- I was responsible for paying the drivers.
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Google Workspace (Docs, Sheets, Slides, Gmail).
- Transportation management systems (TMS)
- Problem solver
Education
Bachelor Of Science In Business - Business And Marketing
University of Phoenix
Tempe, AZ05-2025
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer relationships
- Sales development
- Customer relationship management (CRM)
- Marketing
Languages
English
Professional
Arabic
Native/ Bilingual
French
Professional Working
Certification
- Dean's List (at University of Phoenix)
Contact
Clinton Township, MI 48038
Education and Training
true,other,Tempe, AZ
Timeline
Account Manager
palogix supply chain services
10.2022 - Current
Manager
Trust delivery
08.2020 - 09.2022
- Dean's List (at University of Phoenix)
Bachelor Of Science In Business - Business And Marketing
University of Phoenix
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