Results-driven Account Manager experienced in logistics operations and supply chain optimization. Increased capacity and improved service quality through strategic partnerships and effective carrier recruitment. Focused on delivering efficient transportation solutions and fostering strong client relationships.
Overview
1
1
Certification
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Account Manager
palogix supply chain services
Clinton Township, MI
10.2022 - 10.2026
Used Salesforce to organize client interactions and enhance sales strategies.
Implemented active campaign strategies to engage customers and boost marketing effectiveness.
Managed tracking and tracing as Carrier Sales Representative, ensuring accurate loading, unloading, and securing of freight; provided customer service during pickups and deliveries while maintaining timely paperwork and effective communication with dispatchers.
Utilized Mercury Gate transportation management system to streamline logistics operations and enhance workflow efficiency..
Monitored load board Parade for available shipments, optimizing routing to improve delivery timelines.
Reviewed order status, billing details, and service requests for accuracy
Manager
Trust delivery
Clinton Township, MI
08.2020 - 09.2022
Planned and coordinated routes for oversized load transportation. Maintained accurate records of cargo and delivery times. Delivered exceptional customer service during pickups and deliveries, enhancing client satisfaction. Driver recruiter. Get more than 15 drivers in one week. Booked loads for 11 drivers. Managed communication between drivers and clients to ensure timely deliveries. I was responsible for paying the drivers. Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Google Workspace (Docs, Sheets, Slides, Gmail). Transportation management systems (TMS) Problem solver.
Sylectus load board
DAT load board
Encompass GPS tracking
Carrier invoice auditing
Profitability awareness
Education
Bachelor - Business
University of Phoenix
Phoenix, AZ
10.2021 - 01.2025
Skills
Account management
Customer relationship management (CRM)
Salesforce management
Sales development
Carrier sales
Order management
Load board management
Route planning
MercuryGate TMS
Financial management
Carrier invoice auditing
Customer service
Customer engagement
Client relations
Teamwork and collaboration
Marketing
Personal Information
Title: Account Manager
Certification
Marketing certificate from university of phoenix (received in November 2024)
Languages
English - Fluent, French - Elementary, Arabic - Native