Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Languages
Accomplishments
Timeline
Generic
JACKY HANNA

JACKY HANNA

Clinton Township,MI

Summary

Results-driven Account Manager experienced in logistics operations and supply chain optimization. Increased capacity and improved service quality through strategic partnerships and effective carrier recruitment. Focused on delivering efficient transportation solutions and fostering strong client relationships.

Overview

1
1
Certification
3
3
years of post-secondary education
6
6
years of professional experience

Work History

Account Manager

palogix supply chain services
Clinton Township, MI
10.2022 - 10.2026
  • Used Salesforce to organize client interactions and enhance sales strategies.
  • Implemented active campaign strategies to engage customers and boost marketing effectiveness.
  • Managed tracking and tracing as Carrier Sales Representative, ensuring accurate loading, unloading, and securing of freight; provided customer service during pickups and deliveries while maintaining timely paperwork and effective communication with dispatchers.
  • Utilized Mercury Gate transportation management system to streamline logistics operations and enhance workflow efficiency..
  • Monitored load board Parade for available shipments, optimizing routing to improve delivery timelines.
  • Reviewed order status, billing details, and service requests for accuracy

Manager

Trust delivery
Clinton Township, MI
08.2020 - 09.2022
  • Planned and coordinated routes for oversized load transportation. Maintained accurate records of cargo and delivery times. Delivered exceptional customer service during pickups and deliveries, enhancing client satisfaction. Driver recruiter. Get more than 15 drivers in one week. Booked loads for 11 drivers. Managed communication between drivers and clients to ensure timely deliveries. I was responsible for paying the drivers. Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Google Workspace (Docs, Sheets, Slides, Gmail). Transportation management systems (TMS) Problem solver.
  • Sylectus load board
  • DAT load board
  • Encompass GPS tracking
  • Carrier invoice auditing
  • Profitability awareness

Education

Bachelor - Business

University of Phoenix
Phoenix, AZ
10.2021 - 01.2025

Skills

  • Account management
  • Customer relationship management (CRM)
  • Salesforce management
  • Sales development
  • Carrier sales
  • Order management
  • Load board management
  • Route planning
  • MercuryGate TMS
  • Financial management
  • Carrier invoice auditing
  • Customer service
  • Customer engagement
  • Client relations
  • Teamwork and collaboration
  • Marketing

Personal Information

Title: Account Manager

Certification

Marketing certificate from university of phoenix (received in November 2024)

Languages

English - Fluent, French - Elementary, Arabic - Native

Accomplishments

Dean's List (at University of Phoenix)

Timeline

Account Manager

palogix supply chain services
10.2022 - 10.2026

Bachelor - Business

University of Phoenix
10.2021 - 01.2025

Manager

Trust delivery
08.2020 - 09.2022
JACKY HANNA