Jacky Maldonado
Bronx,NY
Summary
Compassionate and dedicated Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with balance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager
Center For Urban Community Services
Bronx, NY
10.2023 - Current
- Per diem position providing care/monitoring to shelter residents and reporting any changes in resident behavior, mood, and on any incidents.
- Assist with administering psychotropic medications.
- Work with management and clinical team to meet resident goals.
Case Manager
Samaritan Daytop Village
Bronx, NY
12.2020 - Current
- Work with adults 21+ with either chronic medical conditions, Mental health and or substance use diagnoses.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Provided case management services, including intake, assessment, crisis intervention, advocacy, referral, and monitoring of adults.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Develop and review care plans.
- Help reduce ER utilization and connect patients with appropriate care as part of a preventative care measure.
- Assist patients with determining eligibility of benefits and assuring all social aspects are met, including housing, medical care, transportation, education/employment, and legal.
Case Manager
Essen Medical Associates
The Bronx, NY
05.2019 - 12.2020
- Work with adults 21+ with either chronic medical conditions, mental health and or substance use diagnoses.
- Managed a caseload of 75+ adults and completed assessments and care plans to meet individual health home goals/needs.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Ensure community compliance with medical appointments and encourage self-sufficiency.
Rehabilitation Technician
Hamilton Park Nursing and Rehabilitation Center
Brooklyn , NY
03.2018 - 04.2019
- Frequently checked up on patients and offered assistance on using equipment.
- Monitored and assisted both occupational and physical therapists during treatments.
- Documented and filed patient health reports and charts.
- Answered phones, copied documents and updated schedule boards.
- Utilized computer system to update records with insurance cards, credit card numbers and personal information.
- Helped transport frail or disabled patients to different treatment areas.
Customer Service Representative
Altice USA
Bronx, NY
11.2015 - 12.2018
- Upheld quality control policies and procedures to increase customer satisfaction.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Improved customer service wait times to mitigate complaints.
Education
Bachelor of Arts - Psychology
SUNY College At Oswego
Oswego, NY12-2014
Skills
- Needs Assessment/Biopsychosocial
- Referral Coordination/community resource linkage
- Chronic Disease Management
- Case and Discharge Planning
- Home Visits and Inspections
- Crisis Intervention
- Mental Health counseling
- Motivational interviewing
- Social Work and case management
- Microsoft word
- Microsoft excel
- Foothold
- Epace
- E clinical works
- Organization and Multitasking
Certification
- CASAC-T
Languages
Spanish
Native/ Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Case Manager
Center For Urban Community Services
10.2023 - Current
Case Manager
Samaritan Daytop Village
12.2020 - Current
Case Manager
Essen Medical Associates
05.2019 - 12.2020
Rehabilitation Technician
Hamilton Park Nursing and Rehabilitation Center
03.2018 - 04.2019
Customer Service Representative
Altice USA
11.2015 - 12.2018
Bachelor of Arts - Psychology
SUNY College At Oswego
- CASAC-T
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