Kelly Shafer
Conway,AR
Summary
Seasoned Case Manager with 1 year of diverse experience, including direct patient support in addiction services. Skilled in conducting telehealth assessments, managing sensitive documentation, and ensuring patient confidentiality. Currently pursuing a Master's degree in Addiction Counseling, eager to apply expertise in a dedicated Addiction Counselor role.
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Compassionate Case Manager known for high productivity and efficiency in task completion. Possess specialized skills in needs assessment, care plan development, and client advocacy. Excel at communication, problem-solving, and time management to effectively support clients in achieving wellness goals.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Case Manager
Pinnacle Treatment Services
Hazleton, PA
12.2021 - 09.2022
- Conducted initial patient intake sessions, providing assessment and support through a secure telehealth platform
- Managed patient information and documentation using Medisoft medical billing software, ensuring accuracy and confidentiality
Night Manager/Cashier
Convenient food mart
Hazleton, PA
08.2009 - 09.2011
- Managed daily operations, including opening and closing procedures, ensuring a seamless transition between shifts
- Handled cashier responsibilities, maintaining accurate financial transactions and balancing cash drawers with precision
Bakery Sales Associate
Creative cakes
Hazleton, PA
04.1996 - 09.2011
- Assisted with the preparation and presentation of baked goods, ensuring product quality and customer satisfaction
- Maintained cleanliness of the bakery environment and executed order-taking duties with attention to detail and efficiency
Housekeeper
Hilton hotel
Springfield, IL
06.1988 - 06.1990
- Ensured meticulous cleanliness and orderliness within guest accommodations, adhering to established sanitation standards
- Addressed and resolved guest requests and issues promptly, contributing to enhanced customer satisfaction
Education
Bachelors of Science - Psychology
University of Phoenix
Work at Home02.2014
Associates of Arts - Psychology
University of Phoenix
Work at Home01.2011
Skills
- Crisis Management
- Biopsychosocial Forms
- Motivational Interviewing
- Computer Literacy
- Cashiering
- Baking
- Communication Skills
- Typing
- Lottery Machines
- Phone Etiquette
- Math
- Case Management
- Microsoft Office
- Basic Math
- Sales
- Housekeeping
- Cash Handling
- Supervising Experience
- Customer Service
- Leadership
- Behavioral Health
- Management
- Microsoft Word
- Store Management Experience
- Time Management
- Intake
- Organizational Skills
- Intake Experience
- Computer Skills
- Crisis Intervention
- Addiction Counseling
- Word Processing
- Referrals
- ASAM Forms
- Experience With Children
- Conflict Management
- Behavioral Therapy
- Presentation Skills
- Individual / Group Counseling
- Behavior Management
- Mental Health Counseling
- Child & Family Counseling
- Meeting Facilitation
- Administrative Experience
- Cash Register
- Driving
- Office Management
- Windows
- Interviewing
- Cognitive Behavioral Therapy
- Live Chat
- Utilization review
- Positive attitude
- Client advocacy
- Active listening
- Care coordination
- Patient needs assessment
- Verbal and written communication
Certification
- CPR, AED and First Aid, 04/01/21
- Mental Health Studies - Suicide, Violent Behavior and Substance Abuse - Revised, 04/01/21
- Biology and Behaviour in Psychology, 10/01/16
- Mental Health Studies - Understanding Behavior, Burnout and Depression - Revised, 05/01/21
- PA-DDAP ASAM RISK RATING, Present
- PA-DDAP CASE MANAGEMENT, Present
- PA-DOH KEY CONCEPTS IN MOTIVATIONAL INTERVIEWING, Present
- PA-DDAP DRUG AND ALCOHOL CONFIDENTIALITY, Present
- PA-DDAP LEVEL ONE COGNITIVE BEHAVIORAL STRATEGIES FOR TREATING INDIVIDUALS WITH SUBSTANCE USE DISORDERS, Present
- PA-DDAP CLIENT LIABILITY TRAINING, Present
- PA-DDAP MAT 101: INTRODUCTION TO MEDICATION ASSISTED TREATMENT FOR OPIOID USE DISORDER, Present
- PA-EBH CRISIS COUNSELING ASSISTANCE AND TRAINING PROGRAM (CCP) CORE CONTENT, Present
- OPIOID OVERDOSE EDUCATION AND NALOXONE DISTRIBUTION (OEND) TRAINING, Present
- DISORDERS USING COGNITIVE BEHAVIORAL THERAPY, Present
- PA-DOH CROSS CULTURAL COMMUNICATION DESIGNING AND EVALUATING TRAINING STANDARDS: A CASE STUDY, Present
- FIRST RESPONDERS ADDICTION AND CONNECTION TREATMENT (FR-ACT), Present
- CPR Certification, Present
Timeline
Case Manager
Pinnacle Treatment Services
12.2021 - 09.2022
Night Manager/Cashier
Convenient food mart
08.2009 - 09.2011
Bakery Sales Associate
Creative cakes
04.1996 - 09.2011
Housekeeper
Hilton hotel
06.1988 - 06.1990
Bachelors of Science - Psychology
University of Phoenix
Associates of Arts - Psychology
University of Phoenix