Jacky Valeriste
Atlanta,GA
Summary
Dedicated professional seeking a challenging position where my skills and experience can be utilized to improve customer satisfaction, create integrated strategies’ to develop and expand.
Overview
15
15
years of professional experience
Work History
Table Game Supervisor
Seminole Casino Coconut Creek
Coconut Creek
2022.01 - 2024.01
- Ensure the protection of customer rewards and credit lines
- Complies with all departmental and company policies including Seminole gaming business ethics guidelines
- Conduct the assigned games with respect to Seminole gaming compliance, regulations and procedures
- Responsible for customer satisfaction and enjoyment
- Ensure prompt and discreet notification to management/ethic hotline of any observations of illegal activity or internal ethics violations.
Table Games Dealer
Seminole Casino Immokalee
Immokalee
2019.01 - 2022.01
- Creat and ensure a fun-filled, entertaining and exciting environment
- Offer the highest possible level of customer service resulting in maximum level of customer enjoyment and return play
- Responsible for knowing all policies and procedures for the specific game’s dealing
- Maintaining a safe work environment, Professional friendly and conducive to a high level of productivity and performance, as well as moral
- Promote positive public relations and create enjoyable atmosphere for all customers.
Casino Host
Seminole Classic Casino
2014.01 - 2019.01
- Generate a customer awareness of the Wild Card Rewards program
- Host X-Card and Casino top 200-400 players, interact with guests on the Casino floor, at special events, and promotions as well as through other phone and email contact methods.
Player’s Club Supervisor
Seminole Hard Rock Hotel and Casino
2012.01 - 2014.01
- My job as a Players Club Supervisor is to oversee all Player's Club Leads and Representatives
- Coach and council on career goals and advancement, reward and discipline when necessary
- Make sure all employee aware and understand our department as well as the company goals
- Assure all staff solicits and identifies new gaming customers for the Players Club program
- Maintains customer information assuring the highest standards of data entry.
Players Club Rep
Seminole Classic Casino
2009.01 - 2012.01
- My job as a Player’s Club Lead Representative is to supervise and manage the Player’s Club upon the supervisor absent
- Assist with guest’s services and F/P upload.
Education
High School Diploma -
North Miami Beach Sr. High
Currently enrolled -
Broward College
Skills
- Problem Solving
- Communication
- Customer Service
- Managing Customer Expectations
- Complaint Resolution
References
- Executive Host- Judy Bush, 954-248-7769
- PC-Manager- Frank Burga, 954-327-7518
- Promotion Coordinator- Kimberly Prince, 305-986-4624
- Everi VP Sale- Adam Hariton, 954-790-0828
Timeline
Table Game Supervisor
Seminole Casino Coconut Creek
2022.01 - 2024.01
Table Games Dealer
Seminole Casino Immokalee
2019.01 - 2022.01
Casino Host
Seminole Classic Casino
2014.01 - 2019.01
Player’s Club Supervisor
Seminole Hard Rock Hotel and Casino
2012.01 - 2014.01
Players Club Rep
Seminole Classic Casino
2009.01 - 2012.01
High School Diploma -
North Miami Beach Sr. High
Currently enrolled -
Broward College
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