Summary
Overview
Work History
Education
Skills
Timeline
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Mercy Darlucio

Stateline,NV

Summary

Dynamic Table Game Supervisor with a proven track record at Golden Nugget Hotel & Casino, excelling in leading and training employees to ensure compliance and enhance guest experience. Expert in game knowledge, significantly improved player win ratios and security measures. Skilled in fostering a positive atmosphere, demonstrating both hard and soft skills without relying on numerical data.

Overview

10
10
years of professional experience

Work History

Table Game Supervisor

Golden Nugget Hotel & Casino
Stateline, NV
02.2022 - Current
  • Monitored chips purchases, table inventories, and player win ratios.
  • Oversaw area games to maintain security and compliance.
  • Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
  • Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
  • Watched closely to catch errors and notified surveillance of irregularities.

Dealer

Harrah's & Harveys Lake Tahoe
Stateline, NV
12.2018 - 02.2022
  • Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Adhered to company and game policies as well as state and federal regulations.

Barista

Harrah's & Harveys Lake Tahoe
Stateline, NV
03.2015 - 04.2017
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Education

Highschool Graduate -

George Whittell Highschool
Zephyr Cove, NV
05.2014

Skills

  • Leading employees
  • Greeting guests
  • Game knowledge
  • Training employees

Timeline

Table Game Supervisor

Golden Nugget Hotel & Casino
02.2022 - Current

Dealer

Harrah's & Harveys Lake Tahoe
12.2018 - 02.2022

Barista

Harrah's & Harveys Lake Tahoe
03.2015 - 04.2017

Highschool Graduate -

George Whittell Highschool
Mercy Darlucio