Mercy Darlucio
Stateline,NV
Summary
Dynamic Table Game Supervisor with a proven track record at Golden Nugget Hotel & Casino, excelling in leading and training employees to ensure compliance and enhance guest experience. Expert in game knowledge, significantly improved player win ratios and security measures. Skilled in fostering a positive atmosphere, demonstrating both hard and soft skills without relying on numerical data.
Overview
10
10
years of professional experience
Work History
Table Game Supervisor
Golden Nugget Hotel & Casino
Stateline, NV
02.2022 - Current
- Monitored chips purchases, table inventories, and player win ratios.
- Oversaw area games to maintain security and compliance.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Watched closely to catch errors and notified surveillance of irregularities.
Dealer
Harrah's & Harveys Lake Tahoe
Stateline, NV
12.2018 - 02.2022
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Adhered to company and game policies as well as state and federal regulations.
Barista
Harrah's & Harveys Lake Tahoe
Stateline, NV
03.2015 - 04.2017
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Highschool Graduate -
George Whittell Highschool
Zephyr Cove, NV05.2014
Skills
- Leading employees
- Greeting guests
- Game knowledge
- Training employees
Timeline
Table Game Supervisor
Golden Nugget Hotel & Casino
02.2022 - Current
Dealer
Harrah's & Harveys Lake Tahoe
12.2018 - 02.2022
Barista
Harrah's & Harveys Lake Tahoe
03.2015 - 04.2017
Highschool Graduate -
George Whittell Highschool